Ratings and Reviews 1 Rating
Ratings and Reviews 2 Ratings
What is Resolve Enterprise?
Transform the management of cases and complaints with Resolve Enterprise, a software solution that is not only highly customizable but also designed to optimize your business processes. It effectively addresses everything from simple complaints to complex cases and detailed investigations. With its user-friendly dashboards and rich reporting features, Resolve Enterprise enables you to effortlessly track and search every interaction tied to a case or complaint. This software not only guides you through the entire life cycle of a case or complaint but also enhances the efficiency of logging, task management, deadline tracking, and communication updates. Additionally, its strong document management capabilities support you all the way to resolution while facilitating thorough reporting and analysis, making it an essential asset for any organization. By implementing Resolve Enterprise, you can significantly boost your operational efficiency while simultaneously elevating customer satisfaction levels. Ultimately, this innovative software empowers businesses to navigate complex workflows with ease and precision.
What is Polonious?
Polonious serves as an investigation management workflow solution that adheres to ISO27001 standards, built upon three foundational principles:
1 - Security
2 - Process orientation
3 - Adaptability and customization
This framework empowers users to design workflows that not only safeguard data and evidence in a secure, ISO27001 certified manner but also streamline compliance with regulatory obligations with minimal hassle, thanks to workflows that are inherently compliant. Furthermore, the platform eliminates the need for costly and time-intensive coding alterations, allowing users to make modifications independently through an intuitive graphical user interface (GUI).
Additionally, Polonious offers the capability to generate comprehensive reports on case outcomes, timelines, and financial metrics, which can be analyzed by case types, investigators, and investigation statuses. This functionality not only demonstrates value to higher management but also aids in pinpointing inefficiencies, paving the way for enhanced operational productivity. By leveraging these insights, organizations can continually refine their investigation processes to achieve better results.
Media
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Integrations Supported
CARFAX
Google Authenticator
MYOB
Maltego
Quicken
Sumo Logic
Twilio
Xero
Integrations Supported
CARFAX
Google Authenticator
MYOB
Maltego
Quicken
Sumo Logic
Twilio
Xero
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$75 AU per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Resolve Software Group
Company Location
Australia
Company Website
www.resolvesoftware.com.au
Company Facts
Organization Name
Polonious Systems
Date Founded
2004
Company Location
Australia
Company Website
polonious-systems.com
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Categories and Features
Debt Collection
Polonious offers a secure, user-friendly, and effective platform tailored for skip tracing, process serving, and repossession tasks. This system boasts an array of features including process-centric functionality, workload management, comprehensive reporting, interactive dashboards, case documentation, and seamless integrations, among others. By prioritizing process and compliance, Polonious enables you to conduct your investigations in full adherence to relevant regulations, all while minimizing additional workload and stress. With Polonious, you can generate in-depth reports on various aspects such as case results, timelines, and financials, allowing you to analyze data by case type, investigator, or investigation status. This capability not only helps demonstrate your contributions to upper management but also assists in pinpointing any inefficiencies, paving the way for improvements in your operations.
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment