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Ratings and Reviews 0 Ratings
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What is Resolver?
Resolver Group engages in close collaboration with a diverse range of businesses and organizations spanning various sectors. By leveraging our unique and innovative platforms, we significantly improve the effectiveness of complaint management, while the analytics and insights we provide support superior decision-making for businesses. This collaborative approach not only benefits companies and their clients but also elevates the entire market, resulting in better outcomes for all stakeholders involved. Our offerings are distinctly positioned in the marketplace and are crafted to empower consumers to voice their concerns, help businesses boost customer loyalty, assist government bodies in comprehending and enforcing suitable regulations, and enhance markets through detailed, aggregated reporting tools. The actionable insights we deliver facilitate real improvements for businesses, creating a ripple effect of positive transformation throughout the industry. Ultimately, our dedication to innovation and partnership fosters success for everyone engaged in this ecosystem, reinforcing the interconnectedness of all parties and paving the way for future advancements.
What is Intouch Insight?
Intouch Insight provides a robust Customer Experience Management (CEM) software that empowers brands to enhance their business by improving customer experiences. With Intouch, customers can easily share their feedback through various channels, including surveys, email, SMS, online reviews, call centers, and social media platforms. The software supports numerous integrations that merge feedback and data from diverse sources like CRM systems, POS sensors, mystery shopping, IoT devices, and more, offering a comprehensive perspective on customer experiences and overall business performance. Additionally, the platform features unlimited role-specific dashboards along with an AI-driven reporting engine that delivers predictive analytics and comprehensive reporting capabilities. Furthermore, it includes automated case management tools that enable companies to actively engage with feedback and effectively close the communication loop with customers. Businesses can also leverage the platform's innovative Action Campaigns™ technology to implement frontline initiatives, make proactive improvements in customer experience, assess the effects of these actions on business metrics, and fully utilize the platform's patent-pending features for enhanced operational efficiency. Overall, Intouch Insight's software equips companies with the tools needed to transform customer feedback into actionable insights, ultimately driving lasting improvements in their business strategies.
Integrations Supported
InfoTrack
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud
Integrations Supported
InfoTrack
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
$10000.00/month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Resolver Group
Date Founded
2014
Company Location
United Kingdom
Company Website
www.resolvergroup.com
Company Facts
Organization Name
Intouch Insight
Date Founded
1992
Company Location
United States & Canada
Company Website
www.intouchinsight.com
Categories and Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis