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Ratings and Reviews 0 Ratings
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Remove hateful, racist, and damaging comments, along with any spam that disrupts your social media channels. This sophisticated moderation system can process content in 22 different languages in just seconds. Organizations like the NFL, NBA, NHL, NASCAR, and Premier League, along with various consumer brands, rely on this technology to take back control of their online interactions. Malicious remarks are promptly detected and removed from your posts before they can be seen by your players or fans, ensuring your brand’s reputation remains intact at all times. Offensive comments are hidden from everyone except the original commenter, who remains unaware that their words are invisible to others. Combining advanced A.I. filtering with a dedicated team of over 1,000 human moderators who continuously oversee your social media, this solution alleviates your team from this responsibility. These moderators are skilled at identifying and eliminating harmful content that automated systems might miss. This single platform provides extensive management and customization options for moderation across all social media channels, enabling swift responses through preloaded, regularly updated keyword and emoji filters that can be adjusted to suit your brand's unique requirements. Consequently, your online community can flourish in a secure and positive atmosphere, fostering authentic interactions without the concern of disruptive negativity. This holistic approach not only enhances engagement but also builds trust and loyalty among your audience.
What is Conectys?
Conectys distinguishes itself as a leading global business process outsourcing (BPO) provider, delivering specialized and award-winning solutions aimed at reducing costs while expediting market entry for its clients. The firm integrates proficient multilingual teams with proven methodologies and cutting-edge technologies to offer exceptional User Generated Content (UGC) moderation and Customer Experience (CX) services, which encompass call center support, technical assistance, and virtual assistant services in over 35 languages, available 24/7. Central to its operations is ConectysOS, the organization’s proprietary Contact Center Software as a Service (SaaS) platform, which has gained recognition as a finalist for the Automation Project of the Year. This platform offers vital features, including quality monitoring, workforce management, and real-time analytics, all at no additional cost to clients. For businesses facing challenges such as rapid expansion and market disruption, Conectys emerges as a dependable BPO partner that not only reduces expenses but also accelerates service deployment, enabling clients to tackle obstacles with both effectiveness and efficiency. In addition, the company’s unwavering dedication to innovation and excellence solidifies its status as an industry leader, continually evolving to meet the dynamic requirements of its clients while fostering long-lasting partnerships.
Integrations Supported
Adobe Acrobat
HubSpot CRM
HubSpot Customer Platform
Kayako
LivePerson Automotive
Microsoft Dynamics 365
Microsoft Excel
Microsoft Word
OTRS
Salesforce
Integrations Supported
Adobe Acrobat
HubSpot CRM
HubSpot Customer Platform
Kayako
LivePerson Automotive
Microsoft Dynamics 365
Microsoft Excel
Microsoft Word
OTRS
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Respondology
Company Location
United States
Company Website
respondology.com
Company Facts
Organization Name
Conectys
Date Founded
2004
Company Location
United States
Company Website
www.conectys.com/digital-solutions/
Categories and Features
Brand Protection
Case Management
Domain Monitoring
Investigation Management
Marketplace Monitoring
Mobile App Monitoring
Paid Search Monitoring
Prioritization
Social Media Monitoring
Content Moderation
Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Content Moderation
Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Robotic Process Automation (RPA)
Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation
