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What is ResponseQue?

In just a few moments, you can add live support to your website, completely eliminate spam and irrelevant communications, and automate responses to as much as 81% of incoming queries! By offering your website visitors an easy way to connect through your business site or online shop, you significantly improve customer satisfaction, encourage referrals and repeat business, and ultimately increase your sales. However, the introduction of a live support feature may result in an overwhelming surge of hundreds or even thousands of messages each day. As your site's traffic continues to rise, so too does the influx of messages, and with eCommerce operating 24/7, your inbox can transform into a chaotic whirlwind by Monday morning. Many of the live chat solutions on the market today act merely as tools for communication between you and your leads and clients—implementing such features on your website is comparable to posting your personal phone number on a billboard along a busy highway, amplified exponentially! This scenario underscores the pressing need for a robust strategy to handle high volumes of inquiries while maintaining the quality of customer interactions. Without a well-thought-out plan, businesses may find themselves overwhelmed and unable to provide the level of service their customers expect.

What is Olark?

Olark Live Chat is a web-based service that enables immediate interaction between companies and their clients through their online platforms. This solution serves as an effective way to connect with visitors on a website, effortlessly integrating with customer relationship management (CRM) systems, eCommerce platforms, and Help Desk software, which provides crucial insights into consumer behavior. Key functionalities include team management features, automated responses, searchable chat histories, real-time reporting, and more. Additionally, Olark Live Chat offers options for monitoring chats, personalized engagement, and an in-depth analytics dashboard to elevate both user experience and business performance. With its extensive array of features, Olark not only helps businesses build stronger customer connections but also enhances overall service effectiveness, making it a valuable asset for any organization aiming to improve its customer service strategy. The platform's adaptability ensures it meets the varied needs of businesses in different sectors, enabling them to thrive in a competitive landscape.

Media

Media

Integrations Supported

ActiveCampaign
Better Proposals
BigCommerce
Desktop.com
FunnelMaker
Groove
Help Scout
LearnWorlds
PageCloud
Pipeliner CRM
Podia
ProProfs Knowledge Base
Salesforce Marketing Cloud Account Engagement
Shift
Sugar Sell
Talkdesk
Volusion
Vtiger CRM
stopCheckr

Integrations Supported

ActiveCampaign
Better Proposals
BigCommerce
Desktop.com
FunnelMaker
Groove
Help Scout
LearnWorlds
PageCloud
Pipeliner CRM
Podia
ProProfs Knowledge Base
Salesforce Marketing Cloud Account Engagement
Shift
Sugar Sell
Talkdesk
Volusion
Vtiger CRM
stopCheckr

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$17.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zvendor Solutions

Company Website

www.ResponseQue.com

Company Facts

Organization Name

Olark

Date Founded

2009

Company Location

United States

Company Website

www.olark.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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