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What is Responster?

Create and share engaging surveys in mere minutes to secure an edge over competitors by obtaining real-time, actionable insights. Uphold service excellence across multiple locations by implementing interactive kiosk surveys that resolve common issues such as small text and unresponsive buttons. Happy customers are vital for a successful business, and customer satisfaction surveys play a crucial role in uncovering their preferences, needs, and concerns, allowing you to refine your offerings for your audience. Responster provides you with the essential tools, collaboration features, and control necessary to optimize your feedback processes, addressing everything from customer satisfaction to employee engagement, all within one unified platform. Accessible via any web browser or natively on both Android and iOS devices, Responster guarantees that you can reach your customers wherever they may be located. Additionally, the platform's integrated sharing options allow you to easily promote your surveys on your website and social media, amplifying your engagement capabilities. With Responster, gauging your audience's needs has never been simpler or more effective, ensuring you stay ahead in today’s fast-paced market. By leveraging these insights, you can make informed decisions that drive your business forward.

What is Nextiva Survey?

Conducting targeted customer surveys plays a vital role in boosting customer engagement and refining your business approach. These surveys enable you to gain valuable insights into your customers, along with essential feedback that drives continuous improvement. They also help in assessing employee satisfaction, which is key to retaining skilled workers and enhancing the overall quality of service provided. To ensure your development investments reflect the true desires of your customer base, it is crucial to gather marketing research through these surveys. Moreover, obtaining feedback from participants at events helps in planning future events that are more successful and better organized. By understanding how customers perceive your company and the staff they interact with, you can cultivate loyalty and trust. Ultimately, surveys provide a dual benefit by revealing customer sentiments while also offering insights into employee satisfaction, which can inform effective retention and engagement strategies. By consistently seeking out this feedback, you can create a more agile and responsive business environment that adapts to the needs of both customers and employees. This ongoing dialogue not only enhances business performance but also strengthens the bond between your brand and its patrons.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$10 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Responster

Date Founded

2012

Company Location

Sweden

Company Website

www.responster.com

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com/products/customer-survey-software.html

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Site Intercept Survey
Skip Logic

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Feedback Collection
Survey Management

Employee Engagement

Feedback Management
Performance Management
Pulse Surveys

Employee Survey

Not specified

Market Research

Sample Management
Survey Management

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing

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