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What is Responsum?

Responsum integrates effortlessly with the tools, data, and knowledge base of your team, enhancing collaboration and efficiency. It can be trained to align with your specific playbook and best practices, which significantly elevates overall performance, or it can be used by individuals as needed. By observing Responsum in action, you’ll uncover how it effectively generates results and drives success. Lack of adequate data can impede team progress, but with Responsum, concerns about the relevance of opportunities or the completion of critical forecast fields are a thing of the past. This ensures that your team can act promptly on the most promising deals, ultimately leading to increased closed sales. Responsum not only comprehends your sales playbook but also guides your team toward success without becoming intrusive. Accessing essential data for coaching, informed decision-making, and ensuring targets are consistently met each quarter becomes effortless. By segmenting your sales process into easily manageable micro actions, Responsum empowers your team to work with greater efficiency. As a result, you acquire accurate data, insightful analytics, and the confidence that your team is performing at its best, all while nurturing an environment of ongoing improvement and innovation. This transformative approach not only streamlines operations but also fosters a proactive mindset within the team, ensuring future successes are within reach.

What is Augment CXM?

Revolutionize your contact center operations with AI-powered business intelligence that uncovers crucial opportunities to enhance the efficiency of customer service and elevate the customer experience. Our Customer Experience Management (CXM) platform allows you to monitor both digital and voice interactions in real-time, equipping your team with actionable insights to improve the key performance indicators (KPIs) that are most impactful. Augment CXM meticulously analyzes conversations to uncover customer intentions, pertinent products, and the results of interactions, giving you an in-depth understanding of every element involved. Have you ever encountered a sudden surge of unexpected customer inquiries? Augment CXM proactively detects these spikes in conversations and alerts your team, enabling them to tackle the situation before it escalates into a larger issue. Furthermore, it helps you quickly identify whether specific agents are linked to recurring problems within your contact center, allowing you to deliver focused coaching that enhances their capacity to effectively resolve customer issues. This strategy not only boosts individual agent performance but also reinforces the overall effectiveness of your customer service team, ensuring a more seamless experience for your customers. With these insights, you can foster a culture of continuous improvement that keeps your team engaged and empowered.

Media

Media

Integrations Supported

Salesforce
Amazon Connect
Docusign
Genesys Cloud CX
Gong
Google
Microsoft Outlook
Microsoft Teams
NICE Enlighten AI
Oracle Cloud Infrastructure
Salesloft
Slack
Zendesk
ZoomInfo

Integrations Supported

Salesforce
Amazon Connect
Docusign
Genesys Cloud CX
Gong
Google
Microsoft Outlook
Microsoft Teams
NICE Enlighten AI
Oracle Cloud Infrastructure
Salesloft
Slack
Zendesk
ZoomInfo

API Availability

Has API

API Availability

Has API

Pricing Information

$917 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Responsum AI

Date Founded

2020

Company Location

United States

Company Website

www.responsum.ai/sales-assistant

Company Facts

Organization Name

Augment CXM

Date Founded

2016

Company Location

United States

Company Website

www.augmentcxm.com

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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