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What is RetJet?

RetJet is a modern solution that revolutionizes how online stores handle returns and complaints. This platform automates the entire return process, allowing customers to easily submit return requests through simple digital forms. Store staff benefit from a comprehensive set of tools to manage and process returns with minimal effort. By eliminating paper forms and creating a fully digital experience, RetJet speeds up the return process and minimizes administrative work, improving operational efficiency. The platform also generates detailed reports and analytics, helping businesses gain insights into their returns and complaints, identify trends, and make informed decisions. With RetJet, online store owners can increase customer trust and satisfaction by providing a smooth and fast returns process, while automating routine tasks that were previously time-consuming. This efficiency boost enables companies to focus on expanding their businesses rather than dealing with cumbersome return procedures.

What is 12Return?

12Return is a highly reputable cloud-based solution tailored for managing product returns within a circular and customer-focused economy, offering an integrated returns management service for retail brands engaged in cross-border commerce. Built with a global perspective, 12Return serves as the comprehensive returns platform essential for your international Direct to Consumer operations. Recognizing that every business is unique, 12Return allows you complete control over your account settings, enabling you to customize return policies, identify return motives, manage communication, choose carriers, and organize logistics routes among other functionalities. Additionally, the platform features a multilingual interface that supports customer interactions in nine different languages, encompassing everything from emails to return documentation and the return portal itself. Moreover, 12Return seamlessly integrates with widely-used systems like Shopify, and its versatile API suite ensures that you can connect it with any other system in your supply chain, providing unparalleled flexibility for your operations. The adaptability and user-centric design of 12Return make it an indispensable tool for modern retailers navigating the complexities of returns management.

Media

Media

Integrations Supported

Magento
Shopify
Base.com
PrestaShop
Shoper
WooCommerce

Integrations Supported

Magento
Shopify
Intercom
LiveChat
Slack
UPS Ready
Zendesk
Zuora

API Availability

API Availability

Has API

Pricing Information

$39/month
Free Version

Pricing Information

€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RetJet

Date Founded

2025

Company Location

Poland

Company Website

retjet.com

Company Facts

Organization Name

12Return

Date Founded

2010

Company Location

Netherlands

Company Website

12return.com

Categories and Features

Returns Management

Not specified

Categories and Features

Returns Management

3PL / ERP Integration
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipping

Parcel Shipping
Shipment Tracking

Warehouse Management

3PL Management
Barcoding / RFID
Channel Management
Inventory Management
Location Control
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

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