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What is Revelation helpdesk?

The distinctive Self Service Interface offers a customized experience for both users and their supervisors, enabling them to generate new tickets, keep an eye on existing ones, and access various dashboards. You can set up predefined action notes that are easily accessible via a dropdown menu in any active ticket within Revelation. Quick notes can be organized and associated by end user, group, team, and other pertinent criteria as required. With Revelation’s Multi-Edit functionality, modifying multiple tickets that share the same action note is more straightforward than before. This Multi-Edit feature permits you to apply identical action notes to different tickets, distribute billable time across multiple tickets, or even move tickets between various clients or projects. Furthermore, Revelation’s Storyline feature offers a dynamic visual representation of a ticket’s progress, tracking its journey from initiation to resolution. The Storyline feature depicts a timeline of system notes, monitors how long a ticket has been open, and displays the status of the ticket using a color-coded system, which enhances the overall ticket management process. By utilizing these features, you can significantly improve the efficiency and effectiveness of managing your workflow, ensuring that tasks are completed promptly and accurately.

What is GestSup?

GESTSUP is an entirely web-based tool for managing support tickets and equipment, aimed at providing an intuitive experience for both users and administrators. Its design prioritizes simplicity, enabling a swift onboarding process. Furthermore, users have the flexibility to customize their experience by activating only the necessary features. Since its launch in 2007, the application has consistently evolved through ongoing updates and enhancements to improve its capabilities. In addition to its robust functionality, users can engage with a large community that is eager to assist and exchange valuable tips. This collaborative network not only supports users in overcoming obstacles but also fosters a sense of shared learning and growth within the platform.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

YellowFish Software

Date Founded

2001

Company Location

United States

Company Website

www.revelationhelpdesk.com

Company Facts

Organization Name

GestSup

Date Founded

2007

Company Location

France

Company Website

gestsup.fr/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Queue Management
Self Service Portal
Workflow Management

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Help Desk

IT Asset Management
Interaction Tracking
Knowledge Base
Ticket Management

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