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What is Reveleer?

Leverage the Reveleer platform to oversee every aspect of the medical record retrieval and review workflow alongside your dedicated team. You have the freedom to implement your initiatives with your personnel, while Reveleer stands ready to provide additional guidance and expertise whenever necessary. Our platform ensures you have complete visibility across the entire process. You can either manage your HEDIS® and risk adjustment efforts independently or enlist the support of Reveleer’s experienced specialists if desired. The platform allows you the flexibility to conduct a thorough medical record review or concentrate on particular stages of the workflow. With its robust reporting features, you can track your programs in real-time, keeping yourself informed about all changes, whether they relate to closed or outstanding gaps, match results, or non-match scenarios. In addition, the comprehensive reporting and chart history accessible through the platform streamline your outreach, collection, and review efforts, significantly boosting overall operational efficiency. This capability ensures that your team can swiftly adjust to evolving requirements while consistently upholding a high standard of accuracy and effectiveness during the review process. Additionally, the platform's user-friendly interface makes it easy for your team to navigate and utilize all features effortlessly.

What is Revelation helpdesk?

The distinctive Self Service Interface offers a customized experience for both users and their supervisors, enabling them to generate new tickets, keep an eye on existing ones, and access various dashboards. You can set up predefined action notes that are easily accessible via a dropdown menu in any active ticket within Revelation. Quick notes can be organized and associated by end user, group, team, and other pertinent criteria as required. With Revelation’s Multi-Edit functionality, modifying multiple tickets that share the same action note is more straightforward than before. This Multi-Edit feature permits you to apply identical action notes to different tickets, distribute billable time across multiple tickets, or even move tickets between various clients or projects. Furthermore, Revelation’s Storyline feature offers a dynamic visual representation of a ticket’s progress, tracking its journey from initiation to resolution. The Storyline feature depicts a timeline of system notes, monitors how long a ticket has been open, and displays the status of the ticket using a color-coded system, which enhances the overall ticket management process. By utilizing these features, you can significantly improve the efficiency and effectiveness of managing your workflow, ensuring that tasks are completed promptly and accurately.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Reveleer

Date Founded

2009

Company Location

United States

Company Website

www.reveleer.com

Company Facts

Organization Name

YellowFish Software

Date Founded

2001

Company Location

United States

Company Website

www.revelationhelpdesk.com

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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