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What is Review Monster?

Review Monster is a dedicated platform designed to help local businesses, agencies, and multi-location organizations manage their reviews efficiently. It simplifies the process of gathering customer feedback via text messages and emails, ensuring that follow-ups are streamlined while keeping the feedback organized. The main goal of this service is to improve reputation management and facilitate the collection of reviews, especially on platforms like Google. Besides its core focus on review management, Review Monster also provides additional growth services that may encompass website design, local search optimization, directory citations, chatbots, and automations powered by AI. These supplementary services are available for clients to utilize alongside the primary review management functions, rather than being part of a unified software solution. This online service is particularly beneficial for businesses aiming to effectively manage review requests and engage in local marketing initiatives. By taking advantage of such tools, organizations can enhance their online visibility and gain essential insights into customer satisfaction levels, ultimately leading to improved business performance. Furthermore, the ability to gather and analyze customer feedback can play a critical role in shaping future marketing strategies and improving overall service quality.

What is Reputation.com?

Leverage feedback from likes, listings, and comments to gain a competitive edge in the market. The most successful brands around the globe utilize their reputations to foster robust connections with customers and communities. We pioneered online reputation management and continue to lead the way with our innovative Reputation Experience Management platform (RXM). Comprehensive Platform: Our Reputation platform consolidates all feedback—from reviews and surveys to social media and business listings—into a singular, user-friendly interface. This platform also features a tool designed to monitor the key metrics that matter most to your business. Insightful Analytics - Our state-of-the-art online reputation management system equips businesses with the necessary resources to foresee customer issues and meet market demands effectively. Your Information, Your Preferences: Tailor custom views and generate reports to highlight what matters most to you. Additionally, you have the option to integrate data from various sources, ensuring you have a holistic view of your reputation in one accessible location. By utilizing these features, businesses can make informed decisions that enhance their overall strategy.

Media

Media

Integrations Supported

Integrations Supported

Apple Maps
Bing Places
CDK Global
DealerVault
DrChrono
Entrata
Facebook
Glassdoor
Google Business Profile
HubSpot CRM
Microsoft 365
Mosaic by MethodWorx
Salesforce
Yardi Investment Suite
athenaCommunicator

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Contact Us
Contact us for more details.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Review Monster

Company Location

United States

Company Website

reviewmonster.com

Company Facts

Organization Name

Reputation.com

Date Founded

2006

Company Location

United States

Company Website

reputation.com

Categories and Features

Review Management

Not specified

Categories and Features

AI Review Management

Not specified

Experience Management

Not specified

Local Marketing

Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Local SEO

Not specified

Reputation Management

Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

Social Listening

Not specified

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Customer Engagement
Dashboard
Impact Scoring
Reputation Management
Sentiment Analysis
Trend Tracking

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