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What is ReviewBuzz?

Gathering feedback on vital platforms has become remarkably easy with the introduction of one-click request options and text messaging features. Whether you're in your office or your team members are out in the field, initiating requests is a breeze. The system allows for seamless organization and filtering of reviews based on various criteria such as employee, location, review platform, and communication method. With immediate notifications, you can swiftly address negative feedback, which ultimately improves customer satisfaction. A concise summary of your key performance indicators provides valuable insights into the effectiveness of both your company and your team. Additionally, real-time notifications help you spot actionable trends that could strengthen your online reputation. Once you choose and prioritize the review platforms that matter most to you, our automated system guides customers to the best-suited options for their needs. This efficient approach for customers not only increases your review volume but also displays all your feedback from numerous platforms, along with your business information and social media updates, all in one convenient location. By centralizing all relevant information, you can foster a more engaging atmosphere that promotes customer interaction and cultivates trust. Moreover, this streamlined experience helps you build long-lasting relationships with your customers, as they feel more connected to your brand.

What is Ratecard?

While over 80% of companies think they provide an outstanding experience, only 8% of their clients feel the same way. To effectively narrow this experience gap, consider using Ratecard for streamlining your feedback collection process. Our user-friendly survey creation tool enables you to craft your surveys in mere minutes. With more than 20 different question types available, such as CES, CSAT, and NPS (standard/EU), you can effortlessly collect the necessary insights. We are dedicated to improving your response rates; by using hidden fields and auto-filling them with confirmed data from your communications, you can save valuable time and obtain meaningful results. Moreover, giving respondents the option to skip certain questions can direct them toward the most pertinent ones. We recognize the importance of gathering feedback from all participants, including those who might have had less than satisfactory experiences, as this information is crucial for your improvement. Responding to this feedback can lead to notable advancements in your service delivery, ensuring that you meet the expectations of your stakeholders more effectively. Ultimately, bridging this gap is vital for maintaining a competitive edge in today’s market.

Media

Media

Integrations Supported

Yelp

Integrations Supported

Easyflow
Wufoo

API Availability

API Availability

Has API

Pricing Information

$147 per month
Free Trial Offered?

Pricing Information

€9.99 per user per month
Billed annually

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ReviewBuzz

Date Founded

2012

Company Location

United States

Company Website

reviewbuzz.net

Company Facts

Organization Name

Ratecard

Date Founded

2017

Company Location

Netherlands

Company Website

get.ratecard.io

Categories and Features

Customer Advocacy

Not specified

Customer Feedback

Not specified

Reputation Management

Campaign Management
Gamification
Response Management
Social Media Metrics

Review Management

Not specified

Categories and Features

Reputation Management

Not specified

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