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What is ReviewInc?

ReviewInc stands out as a frontrunner in the realm of Business Reputation Management Services. Its expanding clientele features prominent global chains, automotive dealers, healthcare providers, travel and leisure businesses, property management firms, retail outlets, dining establishments, legal practitioners, country club proprietors, and a variety of others. Committed to raising awareness among business owners, ReviewInc emphasizes the critical nature of customer feedback and the significance of overseeing one’s online reputation effectively. By providing essential resources and insights, the company empowers businesses to navigate the digital landscape with confidence.

What is Mosaicx?

In contrast to conventional IVRs that rely on predetermined menus and scripted answers, Mosaicx's IVAs harness natural language understanding (NLU) to effectively interpret and address customer inquiries. This innovative approach fosters a more engaging interaction, significantly improving the customer experience. With many years of expertise in enhancing technology for customer interactions, the Mosaicx team is committed to incorporating client feedback and continuously evolving the platform to meet user expectations. Our solution provides conversational AI designed not only for your clientele but also tailored to your business requirements. Additionally, Mosaicx makes it simple to access customer experience analytics through the same interface utilized for managing applications. By utilizing generative AI, it can pull information from a wide range of authorized sources, including websites, internal documents, and spreadsheets, to ensure accurate responses to unexpected questions. This guarantees that the information provided is trustworthy and devoid of unwelcome surprises, promoting confidence and satisfaction in each interaction. Consequently, Mosaicx signifies a transition towards a more personalized and intuitive model for customer service, enhancing the relationship between businesses and their customers. With each interaction, the platform strives to build a stronger connection and understanding between users and the services they seek.

Media

Media

Integrations Supported

Adview
AgencyBloc AMS+
Axis LMS
Dealer Car Search
Facebook
Google
Hootsuite
HubSpot CRM
HubSpot Customer Platform
LinkedIn
Litify
MEDENT
ModMed
Salesforce
Stackreaction
Zapier
eClinicalWorks

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

39
Our prices are based on location and offer discounts for enterprise accounts

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ReviewInc

Date Founded

2012

Company Location

United States

Company Website

reviewinc.com/

Company Facts

Organization Name

Mosaicx

Date Founded

2010

Company Location

United States

Company Website

www.mosaicx.com

Categories and Features

Complaint Management

Complaint Classification
Feedback Management
Forms Management
Survey Management

Customer Communications Management

Multi-Channel Communications

Customer Engagement

Communication Management
Feedback Collection

Customer Experience

Feedback Management
Sentiment Analysis
Survey Management

Customer Feedback

Alerts / Notifications
Behavior Analytics
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Website Feedback

Customer Journey Mapping Tools

Collaboration
Surveys & Feedback

Customer Satisfaction

360 Degree Feedback
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Communication Management
Customer Engagement

Event Check In

Badge Printing
Guest List Management
Lead Capture
QR Codes
Reporting/Analytics

Internal Communications

Chat/Messaging
Newsletter Management
Survey Management

Reputation Management

Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

Social Listening

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey

Team Communication

Chat / Messaging
File Sharing
Surveys & Feedback

Categories and Features

AI Assistants

Not specified

AI Receptionists

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Virtual Personal Assistant (VPA)

Conversational AI

Contextual Guidance
Intent Recognition
Multi-Languages
Pre-configured Bot
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management

Customer Engagement

Communication Management

Customer Experience

Customer Segmentation
Dashboard
Knowledge Management
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR

Call Logging
Call Recording
Call Routing
Phone Key Input
Survey Management
Text to Speech
Voice Mail

Low-Code Development

Business Process Automation
Data Aggregation and Publishing
Performance Monitoring
Templates
Workflow Management

SMS Marketing

2-Way Messaging
Contact Management
MMS
Message Personalization
Reporting/Analytics
Scheduled Messaging
Shortcodes

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