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What is Rich Returns?

A significant portion of a customer support representative's time is spent addressing return-related questions. Allowing customers to handle returns themselves can greatly enhance their overall experience. Emphasizing a simple returns procedure is the best strategy to convert more visitors into customers and increase your average order value. Drawing from our extensive experience with Shopify Plus merchants, we serve as your trusted partner in navigating Shopify returns and elevating your brand internationally. By collaborating with us, you can concentrate on expanding your business while we optimize your return management. This partnership not only improves efficiency but also fosters customer loyalty, ensuring a more sustainable growth trajectory.

What is Return Rabbit?

Return Rabbit is a specialized platform aimed at streamlining the returns and exchanges process for Shopify brands, transforming what is traditionally seen as a post-purchase hurdle into a revenue-generating opportunity by emphasizing exchanges over refunds. The platform features a highly customizable returns portal that reflects a brand's unique colors, logos, and messaging, ensuring consistency across all customer interactions. Furthermore, it incorporates a sophisticated product recommendation engine alongside extensive exchange functionalities, allowing for immediate exchanges while also presenting upselling possibilities. To enhance customer convenience, Return Rabbit supports a variety of return methods, such as printerless returns via QR codes, scheduled pickups, in-store drop-offs, and options for carrier-managed returns. On the merchant side, the platform equips users with automation tools that allow for the establishment of custom business rules for automatically approving or flagging returns, as well as providing tailored reasons for returns and streamlined workflows that significantly reduce manual tasks. This comprehensive system not only simplifies the return process but also elevates customer satisfaction by ensuring a smooth and efficient experience from initiation to completion, ultimately fostering stronger brand loyalty. By focusing on enhancing both functionality and user experience, Return Rabbit positions itself as a vital tool for brands looking to optimize their post-purchase interactions.

Media

Media

Integrations Supported

ShipStation
Shopify
EasyPost
Gorgias
Intercom
ShipHero
Shopify Plus

Integrations Supported

ShipStation
Shopify
EasyPost
Gorgias
Intercom
ShipHero
Shopify Plus

API Availability

Has API

API Availability

Has API

Pricing Information

$19 per month
Free Trial Offered?
Free Version

Pricing Information

$250 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rich Returns

Company Website

www.richcommerce.co

Company Facts

Organization Name

Return Rabbit

Company Location

United States

Company Website

returnrabbit.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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