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features
design
support

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What is RightAnswers?

Implementing enterprise knowledge management software significantly boosts support capabilities by utilizing AI to enhance both agent-assisted and self-service options. Cultivating an environment that promotes knowledge sharing greatly improves the customer experience and helps disseminate information across your organization. Provide each team member with access to a centralized platform where they can both share and retrieve essential support knowledge. This method creates a comprehensive, multi-channel experience for users. By incorporating AI-driven search features, user-friendly designs, gamification strategies, and aggregated content from diverse sources, you can guarantee a superior experience for your customers. Keeping the knowledge base regularly updated and identifying any existing gaps is crucial for maintaining high levels of engagement. Furthermore, interactive dashboards offer critical insights into the overall state of your knowledge repository, including metrics on its usage, effectiveness, and overall acceptance among users. A well-organized knowledge base not only enhances support but also encourages users to collaborate and innovate more efficiently. Additionally, fostering continuous feedback loops with users can lead to further refinements, ensuring that the knowledge management system evolves in response to changing needs.

What is ComAround Knowledge?

ComAround Knowledge is a certified knowledge management and self-service solution that effectively captures, organizes, and disseminates information throughout the support process. As a reputable expert in knowledge management and self-service software, ComAround Knowledge revolutionizes how businesses deliver support, ultimately enhancing productivity, lowering expenses, boosting customer satisfaction, and creating new revenue opportunities. With its innovative approach, organizations can leverage knowledge to streamline operations and foster a more efficient support environment.

Media

Media

Integrations Supported

Kindly
Salesforce Service Cloud
ServiceNow
Zendesk

Integrations Supported

Kindly
Salesforce Service Cloud
ServiceNow
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$30.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Upland Software

Date Founded

2010

Company Location

United States

Company Website

uplandsoftware.com/rightanswers/

Company Facts

Organization Name

ComAround

Date Founded

1999

Company Location

Sweden

Company Website

www.comaround.com

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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