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What is Rocket C\Prof?

Mainframe performance engineers need clear insights to keep critical systems running smoothly. When complex bottlenecks arise, guessing is not an option. You need deep visibility into CICS transaction behavior to diagnose, analyze, and optimize application performance across regions. Rocket® C\Prof™ is a specialized CICS performance monitoring and transaction profiling tool that transforms internal trace data into an intuitive, searchable format. We partner with your IT teams to uncover the root causes of delays and inefficiencies without heavy system overhead or requiring CICS changes. Key benefits for your organization: - Diagnose performance bottlenecks quickly by filtering and sorting millions of event records. - Gain deep visibility into full transactions across multiple CICS regions. - Analyze elapsed times and program flows to optimize application performance securely. Let us help you reduce the impact of outages. Partner with Rocket Software today to optimize your CICS environment.

What is ProProfs Help Desk?

ProProfs Help Desk was developed to address the increasing demands of the customer service sector. This innovative tool enables agents to efficiently monitor user inquiries and requests, which leads to quicker resolution of tickets. As a cloud-based ticketing platform, ProProfs Help Desk is particularly recognized for its "shared mailbox" functionality. This feature allows agents to access, review, and delegate tickets to the appropriate individual or team through a collaborative email-style interface. Additionally, managers have the capability to prioritize, categorize, or highlight tickets that need urgent attention and resolution. They can also establish workflow rules that encompass filters, priority levels, and service level agreements to enhance operational efficiency. This comprehensive approach not only streamlines communication but also improves overall customer satisfaction.

Media

Media

Integrations Supported

Integrations Supported

ProProfs Chat

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$15 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Rocket Software

Date Founded

1990

Company Location

United States

Company Website

www.rocketsoftware.com/en-us/products/cprof

Company Facts

Organization Name

ProProfs

Date Founded

2006

Company Location

United States

Company Website

www.proprofs.com

Categories and Features

Application Server

Not specified

Categories and Features

Customer Service

Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Self Service Portal
Social Media Integration
Surveys & Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Project Management
Self Service Portal

Service Desk

Knowledge Base
Mobile Access
SLA Management
Self Service Portal

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