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Ratings and Reviews 8 Ratings
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What is Rocket C\Prof?
Mainframe performance engineers need clear insights to keep critical systems running smoothly. When complex bottlenecks arise, guessing is not an option. You need deep visibility into CICS transaction behavior to diagnose, analyze, and optimize application performance across regions.
Rocket® C\Prof™ is a specialized CICS performance monitoring and transaction profiling tool that transforms internal trace data into an intuitive, searchable format. We partner with your IT teams to uncover the root causes of delays and inefficiencies without heavy system overhead or requiring CICS changes.
Key benefits for your organization:
- Diagnose performance bottlenecks quickly by filtering and sorting millions of event records.
- Gain deep visibility into full transactions across multiple CICS regions.
- Analyze elapsed times and program flows to optimize application performance securely.
Let us help you reduce the impact of outages. Partner with Rocket Software today to optimize your CICS environment.
What is ProProfs Help Desk?
ProProfs Help Desk was developed to address the increasing demands of the customer service sector. This innovative tool enables agents to efficiently monitor user inquiries and requests, which leads to quicker resolution of tickets. As a cloud-based ticketing platform, ProProfs Help Desk is particularly recognized for its "shared mailbox" functionality. This feature allows agents to access, review, and delegate tickets to the appropriate individual or team through a collaborative email-style interface. Additionally, managers have the capability to prioritize, categorize, or highlight tickets that need urgent attention and resolution. They can also establish workflow rules that encompass filters, priority levels, and service level agreements to enhance operational efficiency. This comprehensive approach not only streamlines communication but also improves overall customer satisfaction.
Integrations Supported
ProProfs Chat
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$15 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Rocket Software
Date Founded
1990
Company Location
United States
Company Website
www.rocketsoftware.com/en-us/products/cprof
Company Facts
Organization Name
ProProfs
Date Founded
2006
Company Location
United States
Company Website
www.proprofs.com
Categories and Features
Application Server
Admin Console
Alerts / Notifications
Application Security
Multi-Application Support
Multiple Environment Support
Open Standards Compliance
Reporting / Analytics
User Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal