Rocket.Chat Reviews & Ratings

Rocket.Chat

4.0 out of 5 stars

Ratings and Reviews 1 Rating

Total 4 out of 5 stars
ease 4 out of 5 stars
features 4 out of 5 stars
design 5 out of 5 stars
support 4 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is Rocket.Chat?

Rocket.Chat serves as a communication hub that facilitates instant messaging among coworkers, external organizations, and clients. Unlike other platforms, it prioritizes your privacy by not sharing your data. This makes it a standout choice for those who value confidentiality in their communications.

What is Chatwoot?

Chatwoot operates as an all-in-one customer engagement solution that consolidates multiple communication channels, including email, website live chat, and social media platforms such as Facebook, Twitter, and Instagram, along with messaging services like WhatsApp and Line, all accessible through a unified interface. This cohesive integration enables businesses to provide a consistent customer experience across various mediums. The platform is equipped with useful tools like predefined responses for frequently asked questions, keyboard shortcuts for expedited actions, and collaborative features that allow for internal discussions through private notes. Moreover, users have the ability to establish automation rules to reduce repetitive tasks and can tailor live chat widgets to align with their brand's image on their sites. In addition, Chatwoot supports chatbot integration and customizable dashboard applications, offering a flexible solution for effectively handling customer interactions. With its rich array of features, Chatwoot aims to boost overall operational efficiency and enhance customer satisfaction while providing businesses with the tools they need to thrive in a competitive landscape. Its user-friendly design and multifunctionality make it an appealing choice for companies seeking to optimize their customer engagement strategies.

Media

Media

Integrations Supported

Slack
WhatsApp
Workers by Delos
Claromentis
Confluence
Easyflow
Franz
Functionize
Healthchecks.io
Jira Service Management
LT Browser
NetThunder
Twilio
Univention Corporate Server
Uptime Tracker

Integrations Supported

Slack
WhatsApp
Workers by Delos
Calendly
Docker
Facebook
Kubernetes
Stripe

API Availability

API Availability

Has API

Pricing Information

$3/user/month
Free Version
Free Trial Offered?

Pricing Information

$19 per month
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Linux

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Rocket.Chat

Date Founded

2016

Company Location

United States

Company Website

rocket.chat

Company Facts

Organization Name

Chatwoot

Date Founded

2020

Company Location

United States

Company Website

www.chatwoot.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Real Time Editing
Video Conferencing

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Encrypted Messaging

Not specified

Live Chat

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Remote Work

Not specified

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Categories and Features

Chatbot

Not specified

Live Chat

Not specified

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