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What is Roosted?

Roosted is a cutting-edge AI-driven workforce management platform designed specifically for businesses that need a substantial number of on-demand or event-driven employees. This state-of-the-art system simplifies the staffing workflow, starting with smart scheduling that considers various factors such as worker availability, skill sets, geographic location, experience, and team interactions. It allows for immediate schedule sharing via mobile apps for staff members, while also incorporating automated time and attendance monitoring that integrates smoothly with payroll solutions. The platform includes features like mobile check-in and check-out, geo-fencing capabilities, selfie verification, shift swaps, and role assignment based on individual qualifications, all while utilizing past performance data to enhance staffing strategies and improve forecasting accuracy. Roosted centralizes all requests, shift changes, and adjustments within a unified interface, sending updates directly to workers to reduce reliance on phone calls, text communications, and potential scheduling errors. Additionally, it streamlines the connection of time-tracking information with payroll and other downstream systems, thereby expediting the payment process and providing better insight into budget management. By employing Roosted, organizations can significantly boost their operational efficiency, make strategic workforce decisions, and ultimately foster a more responsive and adaptable business environment. Through its comprehensive features, Roosted not only meets the immediate staffing needs of companies but also positions them for long-term success in workforce management.

What is Inteam?

Inteam is a comprehensive workforce management solution designed specifically for contact centers, aimed at improving team planning and operational efficiency by aligning agent schedules with expected workloads across multiple communication channels. Utilizing advanced algorithms, it analyzes past interaction data to generate highly accurate demand forecasts, which help to identify the optimal number of agents and working hours needed to maintain service levels exceeding 95% accuracy. By leveraging these insights, Inteam efficiently organizes and schedules shifts while considering labor regulations, employee preferences, holidays, vacations, and demand variability, fostering a fair distribution of workloads during both busy and slower periods. The platform supports multichannel operations by directing interactions to agents based on their skill sets and service requirements, while also enabling centralized management of schedules, absenteeism, training programs, and other internal activities. This holistic strategy not only boosts overall operational efficiency but also significantly improves agent satisfaction and the quality of service provided within the contact center environment. Additionally, Inteam's adaptability ensures that it can meet the evolving needs of a dynamic workforce and fluctuating market demands.

Media

Media

Integrations Supported

Inagent
Inconcert
Inconnect
Infunnel
Inspeech

Integrations Supported

Inagent
Inconcert
Inconnect
Infunnel
Inspeech

API Availability

Has API

API Availability

Has API

Pricing Information

$2.50 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Roosted

Date Founded

2019

Company Location

United States

Company Website

www.roostedhr.com

Company Facts

Organization Name

Inconcert

Date Founded

2001

Company Location

Spain

Company Website

www.inconcertcx.com/en/products/inteam

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

Categories and Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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