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What is Route?

Elevate the customer journey right to their doorstep by utilizing Route, which enables brands to effectively oversee their post-purchase experiences through features such as visual order tracking, package protection, and easy claim filing, complemented by the groundbreaking universal order history tool. In a landscape where e-commerce is increasingly prevalent, it is critical for brands to refine every aspect of the customer experience in order to secure a competitive advantage; however, many have yet to prioritize the optimization of the post-purchase phase. Route empowers brands to take control of their post-purchase workflows, starting from the moment a customer checks out until their order arrives, while simultaneously nurturing customer loyalty and transforming buyers into brand advocates. Customers have the convenience of opting for Route+ at checkout, which enhances their orders with package protection and allows for hassle-free refunds and reorders with a single click. This efficient approach greatly reduces the effort required from customers and leads to a more seamless claims experience, thereby enriching the overall shopping journey. By focusing on these enhancements, brands not only reinforce their relationships with customers but also create a community of loyal supporters who are likely to return for future purchases. Ultimately, investing in customer experience improvements is a strategic move that can yield long-term benefits for a brand's reputation and success.

What is CapInfo?

The CapInfo Omnichannel platform significantly improves customer interaction by offering tools for loyalty program management, sales promotions, and gift card handling. As a unique and flexible solution, it enables retailers to provide a seamless shopping experience that spans both online and offline environments. By utilizing our promotions engine, businesses can create highly targeted marketing initiatives. With a variety of targeting options and sophisticated algorithms available, your Marketing Team can unleash their creativity and explore innovative approaches without constraints. Tap into the abundant customer data integrated within our platform to create customized offers that truly appeal to your audience, thereby enhancing your overall repeat purchase rates across your entire network. Adopt the Unified Commerce strategy by integrating and managing all sales promotions from different channels within one comprehensive solution. Moreover, the platform's ability to integrate seamlessly with third-party applications allows for a richer customer experience and enhanced functionality. This solution not only simplifies the management of promotions but also strengthens the bond between retailers and their customers, paving the way for long-term loyalty and satisfaction. In a rapidly evolving market, having such a robust system in place is essential for staying competitive and meeting customer demands effectively.

Media

Media

Integrations Supported

AmmoReady
Appbrew
Canal
Flip
Flipdish
Magento
Prive
ShipCalm
Shopify
Urbantz
WooCommerce
Wufoo

Integrations Supported

AmmoReady
Appbrew
Canal
Flip
Flipdish
Magento
Prive
ShipCalm
Shopify
Urbantz
WooCommerce
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Route

Date Founded

2018

Company Location

United States

Company Website

route.com/merchants/

Company Facts

Organization Name

CAPINFO Retail Software

Date Founded

2000

Company Location

France

Company Website

www.e-capinfo.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

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