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RouteMatch

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What is RouteMatch?

We merge state-of-the-art technology with genuine customer support to connect transit agencies to their future while offering riders fresh possibilities. When transportation becomes available to everyone, it empowers individuals, fosters community growth, and enhances societal well-being. Our services are carefully tailored to meet the diverse needs of both large urban centers and smaller towns. Experience the uplifting narratives of how public transit has profoundly impacted lives. Our commitment drives us to create meaningful solutions that improve the quality of life for individuals and neighborhoods alike. From our founding to now, we have been inspired by our mission to instigate positive transformations in people's lives. We place a premium on forging connections with our users and riders within their communities, actively participating in a variety of global events to strengthen these ties. Our unwavering dedication to social responsibility focuses on enhancing our neighborhoods, making them more enjoyable places to live, work, and thrive. Every innovative solution we develop is backed by passionate individuals ready to support you and your team, ensuring that together we can effect significant change. This teamwork not only elevates our services but also deepens the connections within the communities we aim to uplift. Ultimately, we believe that the real measure of our success lies in the tangible positive impacts we create in everyday lives.

What is Advanced Customer Information System (A-CIS)?

Knowledge serves as a powerful resource. In today's fast-paced environment, having access to instantaneous information is essential for maintaining high levels of customer satisfaction. Wabtec's Advanced Customer Information System (A-CIS) utilizes real-time data and predictive analytics to provide rail passengers with timely updates, thus enhancing their overall travel experience. The intuitive web-based graphical interface for operators allows for various functionalities, including scheduled and real-time train arrival notifications, customizable audio and visual messages, live audio announcements, integrated text-to-speech features, pre-designed message templates, and a macro system for efficiency. Moreover, it includes an API for streamlined message management and a mobile interface that enables operators to deliver announcements both remotely and on-site. In addition, Wabtec's A-CIS continuously monitors servers, station control units, and audio-visual systems to promptly alert operators and maintenance teams about any malfunctions, thereby ensuring that critical components like servers, station control units, serial and IP signs, and audio equipment such as DSPs and amplifiers remain functional. This proactive monitoring not only enhances reliability but also significantly contributes to a more seamless transit experience for all users, making it a vital part of modern rail operations. By prioritizing communication and information flow, Wabtec's A-CIS ultimately fosters greater trust and satisfaction among passengers.