ParaPlan Verified Customer Reviews (2026)

MediRoutes is an innovative cloud-based software solution tailored for the management of Non-Emergency Medical Transportation (NEMT) fleets. This comprehensive platform boasts capabilities such as real-time dispatching, automated scheduling, billing, detailed reporting, and seamless API integrations. Specifically designed for transportation service providers, it promotes effective route planning and offers real-time visibility into fleet operations, alongside integration with payers. By minimizing passenger wait times and enhancing the operational efficiency of NEMT providers, MediRoutes ensures reliability through sophisticated scheduling algorithms. It streamlines the coordination of patient transport and collaborates with all major brokers across the United States, solidifying its position as a leader in the NEMT software landscape since its inception in 2008. Furthermore, its ongoing commitment to innovation allows MediRoutes to continually adapt to the evolving needs of the transportation industry.

RouteGenie is NEMT software running medical transportation operations at scale: 600+ fleets, 20,000+ vehicles, 46 states and two countries, approximately 50,000 trips every day. Where operators feel it: schedules rebuild automatically with native multiload, not by hand; broker trips flow in and statuses flow back across 28 live integrations including ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, MAS and Uber Health; Medicaid billing, CMS 1500, claim scrubbing and denial management live in the same system as dispatch. Multi-site operators run every location in one instance with role-based access and a complete audit trail on every trip change. Enterprise administration comes standard: SAML2 SSO, single-tenant deployment with per-customer data isolation, SOC 2 Type 1 attestation, HIPAA-aligned controls and BAAs, open REST API. Pricing is flat per vehicle with unlimited trips and unlimited users — cost tracks fleet size, not trip volume or headcount, so total cost does not climb as volume grows. Enterprise agreements include dedicated implementation, named support and RFP support. No fleet minimum.

Passio offers a versatile modular platform designed for transit and mobility solutions specifically for agencies, campuses, and institutions, featuring capabilities such as real-time passenger updates, vehicle tracking, counting of passengers, onboard conveniences like WiFi and announcements, rider applications, ID verification, contact tracing, feedback collection, and operational management. By combining hardware with cloud-based software, operators can effectively manage fixed-route, shuttle, or on-demand transit services, as well as oversee parking and campus mobility programs, all through an integrated system. The passenger application, Passio GO, allows agencies to communicate details regarding stops, routes, estimated arrival times, and service alerts, while also providing automatic passenger counting and real-time analytics to help transit agencies analyze ridership patterns, costs, usage, and financial evaluations. Additionally, Passio’s services encompass on-demand and paratransit options, thanks to its acquisition of ParaPlan, which skillfully integrates scheduling, dispatching, and workflows for non-emergency medical transportation into one fluid process. This cutting-edge strategy not only boosts operational effectiveness but also substantially enhances the overall experience for users, making transit more accessible and user-friendly. Moreover, by leveraging advanced technology, Passio is paving the way for smarter and more efficient transit solutions that cater to the evolving needs of passengers and agencies alike.