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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is Forward Enterprise?

Forward Enterprise monitors, analyzes, forecasts, and investigates your network's activities, ensuring a continuous, up-to-date replica of your entire infrastructure, both on-premises and in the cloud. It effortlessly integrates with your current network management solutions and workflows through its robust REST APIs. With deployment options available on-premises or through cloud services, it offers unparalleled flexibility for implementation. The platform also generates precise and comprehensive network diagrams that include intricate details about your environment, while providing a thorough inventory of all hardware and software across various platforms and versions. Users can visualize the complete network-wide states at Layers 2, 3, and 4, along with all device configurations, enhancing the overall understanding of the network landscape. Additionally, the user-friendly yet sophisticated tool empowers you to search through network behavior, configurations, and states across the entire network. This facilitates rapid identification of root causes and swift incident resolution, enabling you to locate any device within your network and trace all its connections with ease. Ultimately, Forward Enterprise ensures that you maintain an organized and efficient network environment that supports your operational needs.

Media

Media

Integrations Supported

Integrations Supported

Ansible

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
On-Prem
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

Forward Networks

Date Founded

2013

Company Location

United States

Company Website

www.forwardnetworks.com

Categories and Features

Categories and Features

Cloud Management

Access Control
Multi-Cloud Management

Network Automation

Not specified

Network Management

Not specified

Network Mapping

Color Codes / Icons
Device Auto Discovery
Hierarchical Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps

Network Troubleshooting

Alerts / Escalation
Change Management
Connectivity Management
Data Visualization
Historical Audit
Network Analysis

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