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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is Iris?

Iris is a versatile framework designed for efficient data collection, focusing on the swift delivery of key performance indicators essential for effective network management. With a robust and scalable architecture, it tackles the prevalent challenges faced by internet service providers, successfully addressing a variety of operational issues. The system excels at generating insightful reports from large data sets, enabling users to derive meaningful interpretations from the information presented. As a comprehensive solution for network monitoring, Iris caters to both enterprise-level and carrier-grade networks, aiding them in their goal to maintain zero downtime and maximize performance efficiency. Utilizing sophisticated algorithmic methods for alert correlation and clustering, it allows for the early detection of potential problems within the development ecosystem. Additionally, Iris Home provides an economical and user-friendly alternative for monitoring residential networks, offering essential performance metrics for home internet connections while requiring minimal computing resources. This simplicity and accessibility make it an attractive option for everyday users who wish to improve their internet usage experience, ultimately bridging the gap between advanced technology and user-friendly applications. Consequently, Iris establishes itself as a vital tool for anyone looking to optimize their network performance, regardless of the scale of their operations.

Media

Media

Integrations Supported

Integrations Supported

SONIFI

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$10 per month

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

Iris Network Systems

Company Location

South Africa

Company Website

irisns.com

Categories and Features

Categories and Features

Data Management

Data Analysis
Data Integration
Data Quality Control

Network Management

Not specified

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