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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is Mariner xVu?

The platform collects and consolidates information from a range of consumer devices, including set-top boxes, tablets, televisions, smartphones, wireless access points, and home gateways, to provide a thorough insight into the quality of service that customers experience. Through the xVu toolkit, intuitive dashboards and APIs are made available, allowing customer service representatives, engineers, field technicians, and customers to quickly diagnose problems and find solutions. Mariner is dedicated to improving the effectiveness, security, and ease of everyday work. Founded with the intention of building enterprise capabilities that nurture innovation and growth, Mariner combines strategy, personnel, and technology to facilitate meaningful and enduring changes. Our unwavering curiosity compels us to keep our customers' best interests at the forefront, ensuring we consistently focus on delivering value and assistance. Furthermore, we recognize that cultivating robust partnerships with our clients is crucial for achieving shared success and advancing our collaborative objectives.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

Mariner

Company Location

Canada

Company Website

www.marinerxvu.com

Categories and Features

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Categories and Features

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