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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is Meraki Insight?

Meraki Insight equips IT administrators with the tools to significantly accelerate the identification of network or application problems, ultimately enhancing the user experience. The performance of cloud applications hinges on a combination of a solidly designed local area network (LAN), the efficiency of the service provider's infrastructure, and the capabilities of the wide area network (WAN) or Internet, as well as the specific software-as-a-service (SaaS) application deployed. IT teams, often inundated with issues, can derive crucial insights and experience a reduction in troubleshooting time, enabling them to focus on the actual causes of user dissatisfaction and provide faster, more effective solutions. This rapid issue resolution grants IT professionals additional bandwidth to prioritize their organization’s core objectives. To effectively implement Meraki Insight, a collector is required for data aggregation, and the Meraki MX platform can easily be upgraded for this purpose. Through deep packet inspection, as data flows through both LAN and WAN interfaces, IT teams can pinpoint the root causes of issues, gaining clear visibility into performance throughout the process, which in turn boosts operational effectiveness. By adopting this comprehensive strategy, organizations not only simplify troubleshooting but also experience significant enhancements in service delivery, leading to an overall elevation in user satisfaction. Additionally, this proactive approach fosters a more resilient network environment, ultimately benefiting both IT staff and end-users alike.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

meraki.cisco.com/products/meraki-insight/

Categories and Features

Categories and Features

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