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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is Omnipeek?

Omnipeek is a comprehensive network protocol analyzer designed to give IT and security teams deep, real-time visibility into network traffic. It captures and analyzes packet data across physical, virtual, wireless, and high-speed network environments. Omnipeek provides intuitive dashboards and visualizations that turn complex packet analytics into clear insights. The platform automatically analyzes all data flows, highlighting performance issues, application problems, and security threats without manual effort. Omnipeek records detailed packet activity, allowing teams to replay events and conduct forensic investigations after incidents. Built-in expert knowledge detects common network issues and generates alerts when anomalies or policy violations occur. The solution supports advanced troubleshooting for voice, video, and UCaaS environments. Integration with LiveWire enables secure remote monitoring and troubleshooting across distributed networks. Omnipeek also offers powerful WiFi analysis with multi-channel wireless packet capture. Designed for speed and accuracy, it dramatically reduces troubleshooting time. Omnipeek empowers teams to move from guessing to knowing by revealing exactly what is happening on the network. It is a critical tool for maintaining performance, reliability, and security.

Media

Media

Integrations Supported

Integrations Supported

Check Point IPS
Check Point Infinity
Network Critical

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars

Training Options

Not specified

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

LiveAction

Date Founded

2007

Company Location

United States

Company Website

www.liveaction.com/products/omnipeek/

Categories and Features

Categories and Features

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Packet Analyzers

Not specified

Packet Capture

Not specified

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