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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is Riverbed NPM+?

Riverbed NPM+ is a cloud-based solution that collects decrypted packet data from all user and server endpoints. This cutting-edge service effectively mitigates visibility issues arising from encrypted tunnels, particularly in remote work environments and cloud-native infrastructures. By adopting an agent-based deployment approach, it offers flexibility, user-friendliness, and scalability. Leveraging artificial intelligence for enhanced network observability, Riverbed significantly improves the speed of issue detection and overall service dependability. The platform is equipped with smart, interactive workflows that streamline root cause analysis, diagnostics, and problem-solving for network management teams. As businesses navigate the complexities of diverse architectures, fluctuating workloads, remote work patterns, and increasing security threats, the necessity for robust network observability tools is at an all-time high. Riverbed's latest solutions are tailored to meet these critical needs effectively. Organizations can unlock the full potential of their digital investments and boost network performance through Riverbed's extensive offerings, ensuring they maintain a competitive edge in today's fast-paced environment. With Riverbed, your organization can confidently tackle future challenges while optimizing operational efficiency.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

Riverbed

Date Founded

2002

Company Location

United States

Company Website

www.riverbed.com/products/npm-plus/

Categories and Features

Categories and Features

Network Management

Not specified

Network Monitoring

Not specified

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