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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is Riverbed NetIM?

The health of the infrastructure that supports your essential applications is vital for the seamless delivery of those applications. When infrastructure encounters a failure, it can directly result in disruptions to application functionality. Moreover, this infrastructure is not static; it often experiences constant changes in its configuration and structure. Consequently, IT teams must adopt a proactive approach to manage and monitor their IT infrastructure, enabling them to detect performance issues, chart application network paths, produce network diagrams, oversee configuration changes, and address infrastructure-related challenges effectively. By employing diverse techniques such as SNMP, WMI, streaming, CLI, traps, syslog, and synthetic testing, organizations can achieve a thorough understanding of their enterprise infrastructure's performance. Furthermore, implementing native health scoring can swiftly identify which devices and locations are suffering from performance degradation, allowing for quick resolution of issues. This holistic strategy not only enhances the resilience of the IT environment but also fosters greater operational efficiency, ultimately supporting the organization's goals. Therefore, prioritizing infrastructure health is essential for maintaining the overall success of application delivery.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

Riverbed

Date Founded

2002

Company Location

United States

Company Website

www.riverbed.com/products/netim/

Categories and Features

Categories and Features

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