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What is RustDesk?

RustDesk provides a robust open-source remote control platform that facilitates self-hosting and prioritizes security, all while requiring minimal initial setup. This versatile software works seamlessly across various operating systems, including Windows, macOS, Linux, iOS, Android, and web browsers. By supporting a range of codecs like VP8, VP9, AV1, H264, and H265, it enables efficient video streaming capabilities. Users can effortlessly establish a self-hosted infrastructure, giving them control over their data and privacy. The application employs a peer-to-peer connection that is fortified with end-to-end encryption using NaCl, ensuring the confidentiality of user information. Windows users benefit from the ease of operation, as administrative privileges or installations are unnecessary; permissions can be adjusted locally or remotely as required. We strive to keep the user experience as intuitive as possible, with a commitment to ongoing simplification. The project enjoys robust backing from a proactive community of early adopters, contributors, and supporters. To maximize the benefits of RustDesk, it is recommended to set up your own server, with the necessary ports for self-hosting varying based on your unique environment and application use. Moreover, a clear understanding of these requirements can significantly improve your overall experience while utilizing RustDesk, making it an even more efficient tool for remote management.

What is Dameware Remote Support?

Remote IT management software enables the remote control of computers running Windows, Mac OS X, and Linux operating systems. This capability facilitates efficient support for large numbers of users while remaining at your workstation. Dameware offers a comprehensive solution that combines remote desktop access with the ability to administer Windows tasks, all managed through a unified central interface. This integration streamlines operations and enhances productivity for IT professionals.

Media

Media

Integrations Supported

Azure Marketplace
Devolutions Remote Desktop Manager
Docker

Integrations Supported

SolarWinds Service Desk
SolarWinds Web Help Desk

API Availability

API Availability

Pricing Information

$9.90 per month
Free Version

Pricing Information

$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

RustDesk

Company Location

United States

Company Website

rustdesk.com

Company Facts

Organization Name

SolarWinds

Date Founded

2000

Company Location

United States

Company Website

www.solarwinds.com/remote-support-software

Categories and Features

Remote Desktop

Not specified

Remote Support

Not specified

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Network Monitoring
Real-time Chat
Self Service Portal
Ticket Management

ITSM

Configuration Management
Incident Management
Problem Management
Self Service Portal

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Mobile Device Access
Multi Monitor Support
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Transfer
Surveys & Feedback

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