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What is RustDesk?

RustDesk provides a robust open-source remote control platform that facilitates self-hosting and prioritizes security, all while requiring minimal initial setup. This versatile software works seamlessly across various operating systems, including Windows, macOS, Linux, iOS, Android, and web browsers. By supporting a range of codecs like VP8, VP9, AV1, H264, and H265, it enables efficient video streaming capabilities. Users can effortlessly establish a self-hosted infrastructure, giving them control over their data and privacy. The application employs a peer-to-peer connection that is fortified with end-to-end encryption using NaCl, ensuring the confidentiality of user information. Windows users benefit from the ease of operation, as administrative privileges or installations are unnecessary; permissions can be adjusted locally or remotely as required. We strive to keep the user experience as intuitive as possible, with a commitment to ongoing simplification. The project enjoys robust backing from a proactive community of early adopters, contributors, and supporters. To maximize the benefits of RustDesk, it is recommended to set up your own server, with the necessary ports for self-hosting varying based on your unique environment and application use. Moreover, a clear understanding of these requirements can significantly improve your overall experience while utilizing RustDesk, making it an even more efficient tool for remote management.

What is Goverlan Reach?

Boost your helpdesk productivity and enhance ticket resolution success with Goverlan Reach, a client management tool specifically designed for medium to large enterprises. This software discreetly functions in the background, empowering users to provide remote IT assistance, carry out administrative duties, and manage IT operations with ease. With a solid history of performance, Goverlan Reach is trusted by 13,000 clients who collectively oversee more than 3 million devices, highlighting its industry reliability. As organizations continue to pivot toward remote solutions, Goverlan Reach emerges as an essential asset for IT teams striving to improve their workflows and efficiency. Its comprehensive features and user-friendly interface make it a preferred choice for those seeking to elevate their IT support capabilities.

Media

Media

Integrations Supported

Azure Marketplace
Devolutions Remote Desktop Manager
Docker

Integrations Supported

ConnectWise PSA
Freshdesk
Freshservice
Jira
Jira Service Management
Jira Work Management
ServiceNow
Zendesk

API Availability

API Availability

Pricing Information

$9.90 per month
Free Version

Pricing Information

$15.00/month/user
Standard - $29 per month per concurrent tech
Professional - $69 per month per concurrent tech
Enterprise - $129 per month per concurrent tech
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

Windows
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RustDesk

Company Location

United States

Company Website

rustdesk.com

Company Facts

Organization Name

Goverlan Inc.

Date Founded

1998

Company Location

United States

Company Website

www.goverlan.com

Categories and Features

Remote Desktop

Not specified

Remote Support

Not specified

Categories and Features

IT Management

Compliance Management
Event Logs
Hardware Inventory
Patch Management
Remote Access
Software Inventory
User Activity Monitoring

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Problem Management
Project Management
Release & Deployment Management

Remote Desktop

Not specified

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Session Recording
Session Transfer
Surveys & Feedback

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