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Ratings and Reviews 0 Ratings
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What is Ryse?
Introducing an exceptionally user-friendly and industry-centric customer relationship management platform, Ryse empowers businesses to meticulously record every touchpoint with their clients, encompassing everything from social media interactions to call center conversations. This cutting-edge solution not only evaluates customer purchasing trends but also predicts possible sales prospects while delivering critical insights into customer preferences and requirements. Achieve an in-depth understanding of your clients' buying behaviors, alongside their interactions concerning support, order processing, or delivery updates—guaranteeing a comprehensive perspective of each individual client. Ryse stands as a robust resource ideal for sales personnel, call centers, and retail environments, effortlessly connecting with a variety of external systems. Regardless of your customers' geographic locations, we provide you with all the essential tools at your disposal. Each engagement is methodically arranged in a user-friendly timeline, enabling full visibility into all actions without the burden of labor-intensive data entry. Moreover, you have the flexibility to design personalized fields and classify customers according to your needs, customizing the system to align with your unique business objectives while boosting overall productivity. With Ryse, navigating customer relationships has reached new heights of simplicity and effectiveness, ensuring your team can focus on building lasting connections. Additionally, the platform continually evolves to incorporate user feedback, enhancing its features and functionality for an ever-improving user experience.
What is Calabrio Call Recording?
Harness the power of every conversation and interaction to turn customer engagements into a rich source of actionable insights. Ensure thorough documentation is in place to facilitate streamlined compliance procedures. Seamlessly navigate through vast amounts of call recordings to check for adherence to regulations, address disputes, and mitigate risks. Align customer feedback with key business goals to drive success. Consistently document all calls to ensure that no interaction is ever missed. Safeguard valuable customer information from being overlooked. Achieve a holistic view of your customers while evaluating the performance of your contact center. Remain vigilant in tackling technical issues to minimize downtime effectively. Establish a vital safety measure by continuously overseeing your call center's infrastructure. Receive real-time alerts about potential problems to resolve them quickly and prevent missed opportunities. Organize call data systematically to transform large volumes of recordings into clear, structured information. Leverage advanced metadata tagging features to automatically categorize and arrange call data for better accessibility and analysis. This approach not only ensures compliance but also significantly boosts overall operational efficiency, ultimately benefiting your organization in the long run.
Integrations Supported
Five9
NovelVox Agent Accelerator
QEval
UniAgent
iVision Plus
Integrations Supported
Five9
NovelVox Agent Accelerator
QEval
UniAgent
iVision Plus
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Illuminate Software Solutions
Date Founded
2017
Company Location
United Arab Emirates
Company Website
www.illuminate.ae
Company Facts
Organization Name
Calabrio
Date Founded
1995
Company Location
United States
Company Website
www.calabrio.com/products/call-recording/
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording