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What is SAFE Hotline?

The SAFE Hotline offers a confidential resource tailored for small businesses and nonprofit entities, featuring services such as an ethics hotline, compliance hotline, and whistleblower hotline. Individuals are able to voice their concerns anonymously at any time throughout the year through a toll-free number, web form, or text messaging. Each subscription includes access to an online case management system that facilitates anonymous two-way communication between the reporting individual and the organization. The annual fee for businesses is $600, while nonprofits can utilize the service for $500 each year. This initiative aims to assist organizations nationwide in upholding ethical practices and compliance with regulations. By creating a secure environment for reporting, the SAFE Hotline contributes to the effective identification and resolution of issues within organizations. Ultimately, this service empowers organizations to maintain integrity and transparency in their operations.

What is Helpline Software?

Helpline Software offers a flexible and tailored solution catered to organizations managing essential inbound communication channels, such as crisis hotlines, helplines, warmlines, after-hours answering services, and on-call support teams. This all-in-one platform seamlessly integrates multiple functionalities, including scheduling, inbound call management, callbacks, web chat, text messaging, intake forms, reporting, escalation protocols, and staff protection, all consolidated into a single system. With Helpline Software, teams can adeptly handle rotating coverage, route calls according to real-time schedules, automate responder transitions, document every interaction, facilitate safe follow-ups, and examine audit trails for any missed or escalated calls. Employing this software allows organizations to significantly reduce missed connections, adapt coverage as schedules change, protect responder anonymity, enhance support for volunteers and staff alike, and furnish leadership with vital insights into their communication operations. Additionally, it improves the overall productivity and efficacy of critical workflows, ensuring that assistance is always readily available when needed. As a result, Helpline Software not only streamlines operations but also creates a more responsive and supportive environment for individuals seeking help.

Media

No images available

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$500/year
Free Version
Free Trial Offered?

Pricing Information

Custom
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SAFE Hotline

Company Website

safehotline.com

Company Facts

Organization Name

Helpline Software

Date Founded

2019

Company Location

United States

Company Website

helplinesoftware.com

Categories and Features

Whistleblowing

Access Controls / Permissions
Automated Routing
Compliance Management
Customizable Branding
Multi-Language Support
Real-Time Chat
Reporting / Analytics
Workflow / Process Automation

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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WCEA Reviews & Ratings

WCEA

World Continuing Education Alliance