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What is SAP CRM?

SAP solutions go well beyond what traditional CRM systems offer. By integrating cutting-edge in-memory technology with Big Data analytics, these solutions empower businesses to engage with customers in real-time, providing contextual and personalized interactions across multiple channels and industries. You can gain deep insights into customer preferences and social dynamics, allowing you to make a meaningful impact on every transaction, irrespective of the setting. It is essential to ensure that every customer feels special by offering customized experiences on all platforms. Additionally, our solutions improve the digital shopping journey, enabling smooth interactions through mobile, social media, and e-commerce avenues. Service representatives are provided with crucial visibility into customer requirements along with immediate tools for problem resolution, fostering loyalty while optimizing operational costs. This holistic strategy not only fortifies customer connections but also catalyzes substantial business growth, paving the way for future innovations. By embracing these advanced solutions, organizations can remain competitive in an ever-evolving marketplace.

What is Infosys Genome Solution?

The Genome Solution provides businesses across diverse industries with the tools to leverage analytics for creating personalized experiences for their customers. This cutting-edge solution allows organizations to monitor customer engagement through various channels, such as online platforms, social networks, and in-person interactions, while also incorporating their internal data that reflects customer behavior, known as genomes. Featuring an extensive library of more than 5,000 pre-established customer genomes, it simplifies the data preparation and analytical processes, enabling companies to reduce the time typically required for data configuration by up to 80%. This significant improvement not only speeds up data analysis but also establishes a foundation for sophisticated predictive and prescriptive analytics, yielding insights that are both contextual and tailored to specific customer profiles. As a result, the Genome Solution revolutionizes how businesses perceive and cater to the evolving preferences of their clientele in a fast-paced marketplace. By enhancing their understanding of customer behavior, companies can adapt more swiftly to changing demands and preferences.

Media

Media

Integrations Supported

Blue Umbrella Status
Data Secure
EQ Outreach
Fastpath
FieldEZ
FreightExchange
Icertis Contract Management
In Mind Cloud
Kixie PowerCall & SMS
Libelle DataMasking
LinkedIn Sales Navigator
Maropost
NETSOFT MLM
Optix
SAP Marketing Cloud
Sales Robots
Sonet.io
Stacksync
Zisson

Integrations Supported

Blue Umbrella Status
Data Secure
EQ Outreach
Fastpath
FieldEZ
FreightExchange
Icertis Contract Management
In Mind Cloud
Kixie PowerCall & SMS
Libelle DataMasking
LinkedIn Sales Navigator
Maropost
NETSOFT MLM
Optix
SAP Marketing Cloud
Sales Robots
Sonet.io
Stacksync
Zisson

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/services/data-analytics/offerings/infosys-customer-genome-solution.html

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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