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What is SAP CRM?

SAP solutions go well beyond what traditional CRM systems offer. By integrating cutting-edge in-memory technology with Big Data analytics, these solutions empower businesses to engage with customers in real-time, providing contextual and personalized interactions across multiple channels and industries. You can gain deep insights into customer preferences and social dynamics, allowing you to make a meaningful impact on every transaction, irrespective of the setting. It is essential to ensure that every customer feels special by offering customized experiences on all platforms. Additionally, our solutions improve the digital shopping journey, enabling smooth interactions through mobile, social media, and e-commerce avenues. Service representatives are provided with crucial visibility into customer requirements along with immediate tools for problem resolution, fostering loyalty while optimizing operational costs. This holistic strategy not only fortifies customer connections but also catalyzes substantial business growth, paving the way for future innovations. By embracing these advanced solutions, organizations can remain competitive in an ever-evolving marketplace.

What is Infosys Genome Solution?

The Genome Solution provides businesses across diverse industries with the tools to leverage analytics for creating personalized experiences for their customers. This cutting-edge solution allows organizations to monitor customer engagement through various channels, such as online platforms, social networks, and in-person interactions, while also incorporating their internal data that reflects customer behavior, known as genomes. Featuring an extensive library of more than 5,000 pre-established customer genomes, it simplifies the data preparation and analytical processes, enabling companies to reduce the time typically required for data configuration by up to 80%. This significant improvement not only speeds up data analysis but also establishes a foundation for sophisticated predictive and prescriptive analytics, yielding insights that are both contextual and tailored to specific customer profiles. As a result, the Genome Solution revolutionizes how businesses perceive and cater to the evolving preferences of their clientele in a fast-paced marketplace. By enhancing their understanding of customer behavior, companies can adapt more swiftly to changing demands and preferences.

Media

Media

Integrations Supported

ACF Technologies
AmplifAI
AssurX
Axon Ivy
Cerri Project
EASY DMS
ESBeetle
Enablon
Integrify
LinkedIn Sales Navigator
Mendix
MindTouch
MobiWork
MuleSoft Anypoint Platform
SellersCommerce
Showpad
Syniverse CPaaS Concierge
TechGrid
XaitCPQ
eBuyerAssist

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/services/data-analytics/offerings/infosys-customer-genome-solution.html

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

Lead Management

Lead Segmentation
Pipeline Management

Categories and Features

Customer Experience

Not specified

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