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What is SAP Joule?

Joule revolutionizes your interactions with SAP business systems, ensuring each engagement is valuable and every task is optimized for efficiency. With its integrated AI copilot, you can accelerate workflows while obtaining comprehensive insights and executing tasks effortlessly within your SAP framework. You will receive immediate insights that draw from your business data, supplemented with pertinent context. Joule is unique as it is the only copilot that is intrinsically linked to your SAP business data. Enhance your business performance through tailored content generation designed for specific roles; for example, managers can quickly find information on employee compensation, developers can create app logic, data models, and testing scripts, while sourcing managers can easily produce requests for proposals. The system offers you the autonomy to determine when and how AI performs tasks, safeguarding your business's control over decisions, data privacy, and security. By adhering to UNESCO’s widely recognized ethical AI standards, Joule strengthens your AI governance, helping you avoid unnecessary expenses and data redundancy commonly associated with other copilots. This groundbreaking strategy not only improves operational productivity but also cultivates a more accountable and transparent corporate atmosphere, ultimately paving the way for long-term success. With Joule, your organization can thrive in an increasingly complex digital landscape.

What is Operata?

Operata is an innovative platform tailored for cloud contact centers, utilizing artificial intelligence to improve the observability of customer experiences by continuously collecting and examining real-time data from various interaction facets, such as calls, agent environments, networks, CCaaS, and AI engagements; this all-encompassing method provides teams with a thorough understanding of both customer and agent experiences, allowing them to not only recognize the events that transpired but also uncover the root causes and respond swiftly. Its notable features include a unified CX Insights Graph that correlates different technical, operational, and experiential signals, along with CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that support natural language inquiries and deliver immediate recommendations. Furthermore, the platform offers Customer Journey Trace for mapping complete interaction sequences across multiple channels, pre-configured playbooks and dynamic dashboards for obtaining timely insights, performance benchmarking tools for readiness testing and assurance, compatibility with over 50 CX and voice systems, and an MCP Server that incorporates observability data into wider enterprise AI frameworks. By providing such a comprehensive array of tools, Operata significantly empowers organizations to refine their customer service strategies and elevate overall satisfaction levels. Ultimately, this multifaceted solution not only streamlines operations but also fosters a deeper connection between customers and agents.

Media

Media

Integrations Supported

Bland AI
OrientDB
Parloa
SAP Ariba
SAP Ariba Supply Chain Collaboration
SAP Build Apps
SAP BusinessObjects Business Intelligence
SAP Data Services
SAP Financial Closing Cockpit
SAP Financials
SAP Fiori
SAP Information Steward
SAP Lumira
SAP Manufacturing Execution
SAP Manufacturing Integration & Intelligence
SAP Transportation Management
Sinch
Sprinklr
Talkdesk
Twilio

Integrations Supported

Bland AI
OrientDB
Parloa
SAP Ariba
SAP Ariba Supply Chain Collaboration
SAP Build Apps
SAP BusinessObjects Business Intelligence
SAP Data Services
SAP Financial Closing Cockpit
SAP Financials
SAP Fiori
SAP Information Steward
SAP Lumira
SAP Manufacturing Execution
SAP Manufacturing Integration & Intelligence
SAP Transportation Management
Sinch
Sprinklr
Talkdesk
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0.0060 per agent minutes
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com/products/artificial-intelligence/ai-assistant.html

Company Facts

Organization Name

Operata

Date Founded

2017

Company Location

United States

Company Website

operata.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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