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kama DEIkama.ai's Designed Emotional Intelligence, known as kama DEI, deeply comprehends the nuances of your client's or user's situation or inquiry, similar to how we, as humans, empathize with one another. Our cutting-edge Natural Language Understanding (NLU) technology, along with our exclusive knowledge base and human value guidance algorithm, facilitates a remarkable level of human-like comprehension and reasoning during user interactions. The content within our knowledge base is effortlessly crafted in natural language and evaluated based on universal human values, leading to the development of an ever-evolving Virtual Agent capable of addressing inquiries from clients, employees, and other stakeholders. The conversational pathways we create prioritize the delivery of product and service information in a manner that resonates with the communication style preferred by your product experts or client practitioners. Notably, there is no need for data scientists or programmers to be involved in this process. kama DEI Agents are capable of engaging via our website chat interface, Facebook Messenger, smart speakers, or mobile applications, ensuring a versatile communication experience. Ultimately, our goal is to provide the right information to the appropriate audience at precisely the right moment, thereby enabling continuous client engagement, enhancing your marketing return on investment, and fostering loyalty to your brand. This comprehensive approach ensures that your stakeholders receive timely support, contributing to a more connected and responsive customer experience.
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ManageEngine ADSelfService PlusPassword reset tickets are a common issue that troubles both IT teams and end users alike. To maintain productivity, IT departments often prioritize more critical tasks, pushing less urgent issues, such as password resets, further down the queue. If not handled swiftly, password reset tickets can lead to significant costs for organizations. Research indicates that nearly 30 percent of all help desk inquiries stem from forgotten passwords. Large enterprises have reportedly invested over $1 million to manage and resolve issues related to password resets. Regularly updating passwords is a valuable practice that can mitigate the risk of cyberattacks stemming from compromised credentials. To bolster security, experts advise that administrators implement policies mandating regular password changes and establish expiration timelines for passwords. By doing so, organizations can enhance their overall security posture while minimizing the burden on their IT teams.
What is SAP Knowledge Central?
Boosting agent productivity and enabling effortless self-service options can be achieved by gathering and sharing relevant, up-to-date information. By leveraging the SAP Knowledge Central solution from NICE, organizations are positioned to refine their support operations and enhance customer loyalty through the reliable provision of the latest updates on products and services across multiple platforms. Self-service functionalities are readily available through various avenues such as portals, search engines, community forums, and other channels. Customer service agents gain from contextual knowledge support, which significantly enhances their ability to provide effective assistance. The solution also includes integrated reporting tools that identify key customer behaviors and search trends. With smooth integration into SAP Service Cloud, companies can expedite responses to customer queries. By delivering the right information to clients precisely when and where they need it, overall customer satisfaction can see a substantial improvement. In addition, crafting content that is search engine optimized will facilitate the swift retrieval of essential information. By effectively reducing contact volumes, the efficiency of customer service can be greatly enhanced, ultimately leading to faster resolutions of customer issues through intelligent, contextual knowledge management. This strategy not only resolves immediate problems but also nurtures enduring customer relationships, contributing to long-term business success. Moreover, as organizations continue to adapt to evolving customer expectations, ongoing improvements in service delivery will further solidify their market position.
What is KnowledgeBase?
A comprehensive Knowledge Base is readily available to support both your customers and agents. This advanced system benefits your LiveChat agents while also providing assistance to website visitors. With the Internal Widget, your team can easily tap into their expertise within the LiveChat platform. For those customers who prefer self-service, the public Help Center operates around the clock on your website. You can boost your support services with a customized, mobile-friendly Help Center that allows clients to find solutions on their own. Our AI-driven technology enhances customer interactions by suggesting relevant articles during chats, making it effortless to share helpful information. Establishing a public Help Center can be done in mere minutes, enabling customers to answer common questions across any device. By integrating this with LiveChat, agents gain instant access to crucial resources while communicating with customers. We will also recommend articles tailored to customer inquiries, allowing for faster resolutions. Furthermore, you can identify content gaps and improve your articles by gathering insights from customer feedback. In addition, Google Analytics is incorporated for monitoring performance metrics. This suite of features not only elevates customer support but also boosts efficiency throughout your communication channels, ensuring a more streamlined experience for everyone involved. As a result, your team can focus on providing high-quality service while customers enjoy quicker access to the information they need.
Integrations Supported
LiveChat
MindTouch
SAP Joule
SAP Service Cloud
SAP Store
Integrations Supported
LiveChat
MindTouch
SAP Joule
SAP Service Cloud
SAP Store
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$39 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SAP
Date Founded
1972
Company Location
Germany
Company Website
www.sap.com/products/knowledge-management.html
Company Facts
Organization Name
LiveChat Software
Date Founded
2002
Company Location
United States
Company Website
knowledgebase.ai
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal