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What is SAP Sales Cloud?

The SAP Sales Cloud enables companies to gain profound insights into their clientele, improve sales engagements, and foster lasting relationships. By providing exceptional sales experiences, this platform not only boosts revenue growth but also promotes customer loyalty through an in-depth comprehension of individual customers and their interactions. It empowers sales teams to allocate more time towards developing relationships and engaging with clients effectively. With the capabilities of SAP Sales Cloud, businesses can streamline and automate crucial sales tasks while providing their sales forces with intelligent suggestions. This cloud-based solution presents a unified view of each customer and ensures a seamless mobile experience for interactions both online and offline. Moreover, it harnesses advanced insights and analytics to enhance strategic decision-making. The primary benefits encompass streamlined sales workflows, increased win rates, and improved sales performance driven by AI-generated recommendations tailored to specific opportunities. By relieving sales representatives of tedious tasks such as logging interactions, they can concentrate on effective selling, allowing them to connect with customers anytime and anywhere, which ultimately ensures that every engagement is impactful. This transformative approach not only enhances productivity but also positions organizations to thrive in a competitive market.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

ADP Global Payroll
ADP Learning Management
ChangeEngine
Ephesoft
Glantus
Hotelbird
IST Ship-Link
OneStock
RFID4U
SAP Marketing Cloud
Scotty
Spotler
Sugar Market
Syniti Data Connectivity
TCS CHROMA
TCS MasterCraft DataPlus
TCS MasterCraft TransformPlus
Uptempo
Znode
eRep

Integrations Supported

ADP Global Payroll
ADP Learning Management
ChangeEngine
Ephesoft
Glantus
Hotelbird
IST Ship-Link
OneStock
RFID4U
SAP Marketing Cloud
Scotty
Spotler
Sugar Market
Syniti Data Connectivity
TCS CHROMA
TCS MasterCraft DataPlus
TCS MasterCraft TransformPlus
Uptempo
Znode
eRep

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com/products/sales-cloud.html

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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