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What is SAS Intelligent Decisioning?

SAS Intelligent Decisioning allows organizations to enhance their interactions with customers, partners, suppliers, and employees by supporting informed decision-making processes. By enabling the delivery of timely and relevant decisions grounded in business rules and advanced analytics, it caters to a wide range of applications. Users have the advantage of testing these decisions prior to implementation, ensuring they achieve the intended results. The platform features robust governance capabilities that guarantee decisions are transparent and reliable across the organization. Its cloud-based architecture is designed to handle substantial data volumes and decision-making demands efficiently. Furthermore, it offers the capability to make decisions at the edge and integrates seamlessly with IoT devices, which significantly broadens its applicability. Users can easily construct and modify decision-making workflows through a straightforward drag-and-drop interface or by developing custom code. The system allows for decision definitions by accessing centralized repositories filled with data, models, and business rules, which helps organizations utilize their existing resources effectively. This all-encompassing strategy empowers organizations to stay agile and responsive in a rapidly evolving business landscape, ultimately fostering better outcomes and competitive advantages. Moreover, the ability to adapt to changing circumstances ensures that organizations can maintain a proactive stance in their decision-making efforts.

What is Oracle Intelligent Advisor?

Oracle Intelligent Advisor equips service agents to deliver precise and customized guidance to each customer. This cutting-edge decision automation solution allows business users to establish rules that guarantee the advice provided is both consistent and straightforward, significantly improving the efficiency and personalization of customer interactions. Customers are empowered to independently address both simple and complex issues. Through the utilization of intelligent online interviews, users obtain tailored advice that fits their unique circumstances. Business users can effortlessly configure this guidance using either a web browser or a desktop development tool, streamlining the process. Moreover, these users can design and manage rules without the need for a programmer's assistance, further enhancing usability. The platform's capability to facilitate the creation and execution of decision-making services directly in a web browser eliminates the necessity for any separate desktop software installation or management. In addition, this solution centralizes distinct application logic, making it easy to disseminate decision-making rules among all relevant parties. By improving service efficiency and promoting collaboration among teams, Oracle Intelligent Advisor ultimately delivers a comprehensive approach to customer service that benefits both agents and customers alike. This ensures a more cohesive and efficient operational environment.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Azure Marketplace
Docker
Google Cloud Platform
Microsoft Azure
Microsoft Power Platform
Red Hat OpenShift

Integrations Supported

Oracle Cloud CX
Oracle Knowledge Management
Oracle Service

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

SAS

Company Location

United States

Company Website

www.sas.com/en_us/software/intelligent-decisioning.html

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/intelligent-advisor/

Categories and Features

Decision Intelligence

Not specified

Decision Support

Not specified

Categories and Features

Decision Support

Not specified

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