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What is SBank CRM?

The main goal of Customer Relationship Management for companies is to cultivate customer loyalty while drawing in new consumers. When customers are satisfied with the services they receive, they are more likely to remain loyal rather than exploring other options. SBank-CRM elevates your understanding of customers and enhances service provision via its user-friendly, integrated dashboard. This platform offers a seamless interface that helps you comprehend customer needs, provide tailored services, and make well-informed choices. By consolidating data from operational systems, business intelligence, and decision-making tools, SBank-CRM creates a unified platform. With its robust customer analytics, it not only enhances customer satisfaction but also reveals new sales avenues by delivering real-time insights into customer information, including financial summaries, product interactions, purchase probabilities, profitability, and essential analytical metrics. Moreover, its intuitive design empowers businesses to swiftly adjust to evolving customer expectations and market dynamics, ultimately leading to sustained growth and innovation. Embracing such a system ensures that companies remain competitive and responsive in today’s fast-paced environment.

What is NICE Enlighten AI?

Enabling front-line agents is essential for surpassing customer expectations while delivering outstanding service from any setting. With NICE Enlighten AI, companies can now craft extraordinary experiences that prioritize customer satisfaction using Real-Time Interaction Guidance. This cutting-edge AI solution employs sophisticated, specially tailored behavior models, empowering contact center agents to make immediate self-corrections at critical moments. For the first time, organizations are realizing elevated levels of customer satisfaction in each interaction. The pioneering predictive behavioral models of NICE Enlighten AI, developed from more than two decades of extensive industry research and millions of interactions, support this success. The Real-Time Interaction Guidance feature swiftly and accurately assesses agent behaviors linked to customer satisfaction. By offering specific and actionable recommendations, agents are encouraged to consistently operate at peak performance, ensuring excellence in every customer engagement. This not only significantly improves customer experiences but also cultivates a culture of ongoing enhancement within the organization, ultimately leading to long-term success.

Media

Media

Integrations Supported

Augment CXM
NICE CXone Mpower
SecureRedact
SpiceX
iVision Plus

Integrations Supported

Augment CXM
NICE CXone Mpower
SecureRedact
SpiceX
iVision Plus

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SWORD BROS

Company Location

Russian Federation

Company Website

swordbros.ru/portfolio/sbank-crm-4/

Company Facts

Organization Name

NICE

Date Founded

1986

Company Location

United States

Company Website

www.nice.com/websites/enlighten-ai/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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