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What is SERVICE AR?

SERVICE AR represents a cutting-edge, all-inclusive application crafted to optimize vital service and maintenance tasks. Users are empowered to access and visualize crucial data and information whenever they need it. Featuring a wide range of advanced tools, including maintenance tours, remote support, and comprehensive work instructions, SERVICE AR seeks to reduce downtime and enhance service quality. The app assists employees in identifying service points by calculating the most effective routes, even within complex building structures. Furthermore, improved navigation capabilities provide users with pertinent data and information throughout their route, ensuring they remain informed. Key zones and potential risks are marked clearly, indicating where extra caution is warranted. Consequently, this innovation significantly bolsters worker safety and can potentially double productivity, creating a more streamlined work environment. By weaving these features together, SERVICE AR not only simplifies operations but also nurtures a culture centered around safety and efficiency in service management, ultimately leading to enhanced overall performance.

What is Help Lightning?

Help Lightning is a company that provides a software-as-a-service (SaaS) platform focusing on remote visual assistance. We deliver cutting-edge video collaboration solutions that enable specialists from various organizations to connect and assist individuals globally, regardless of location. Our innovative cloud-based platform integrates augmented reality capabilities such as combining two video feeds and adding 3D annotations to enhance real-time communication and tackle complex challenges effectively. Help Lightning is utilized for a range of applications, including the installation, inspection, training, servicing, and repair of intricate equipment and products. Clients experience immediate enhancements in performance metrics with Help Lightning, such as improved first-time fix rates and a reduction in the need for service calls. Additionally, our solutions lead to greater workforce efficiency and heightened customer satisfaction. Improvements in service revenue and profit margins are also notable benefits. Reach out to us for further details on how we can assist your business today.

Media

Media

Integrations Supported

Genesys Cloud CX
HELPAR
IFS Field Service Management
INDOAR
Salesforce
VIEWAR

Integrations Supported

Genesys Cloud CX
HELPAR
IFS Field Service Management
INDOAR
Salesforce
VIEWAR

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$75,000 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VIEWAR

Date Founded

2011

Company Location

Austria

Company Website

www.viewar.com/products/service-ar/

Company Facts

Organization Name

Help Lightning

Date Founded

2016

Company Location

United States

Company Website

helplightning.com

Categories and Features

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

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