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What is SERVTRAC?

SERVTRAC is a powerful software platform specifically created to oversee field service operations for providers of commercial equipment, including distributors and manufacturers. This innovative solution offers users essential tools to boost and assess multiple facets like the efficiency of mobile workforces, levels of customer satisfaction, and the success rate of service calls. Technicians gain swift access to important resources, such as warranty checks, service records, technical manuals, and parts availability, which empowers them to provide exceptional service to clients. By optimizing these workflows, SERVTRAC not only enhances operational performance but also fosters greater customer interaction and loyalty. Ultimately, this software stands as a vital asset for companies aiming to elevate their service delivery standards.

What is K8 Field Service?

Connect to either Wi-Fi or mobile data to access the K8 Field Service and K8 Manufacturing applications on your device. You can continue to work offline since your changes will be saved temporarily and will sync automatically when you regain an internet connection. This application provides access to job specifics, historical records, customer details, and required parts. Regular updates on job statuses are sent to maintain synchronization with K8 Field Service, ensuring the service desk is kept up-to-date with progress. Furthermore, scans are sent to K8 Manufacturing to confirm that they correspond with shipping, delivery notes, and invoices. The K8 Field Service app is engineered to connect directly to your system, allowing you to control which users and devices can gain access while also ensuring that no data is stored on a centralized server. This not only boosts security but also instills confidence in users about the safety of their information. With this structure, you can efficiently manage your operations while maintaining a high level of data integrity and privacy.

Media

Media

Integrations Supported

RoboDK

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

AMTECH Computer Services

Date Founded

1989

Company Location

United States

Company Website

www.amtechcs.com

Company Facts

Organization Name

Datawright

Date Founded

1979

Company Location

United Kingdom

Company Website

www.kcsdatawright.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Scheduling
Service History Tracking
Time Clock
Work Order Management

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