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What is SHR Maverick CRM?
In contrast to many CRM systems that only utilize a limited amount of data from external sources, Maverick enables you to discover, recognize, and reward your most valued guests, no matter where they made their reservations. Hoteliers using Maverick can analyze their online travel agency (OTA) customers with the same level of detail as they do for direct bookings. The sophisticated guest management software aggregates extensive profile data from the Windsurfer® CRS, ensuring that all information is accurately aligned and refined. This meticulous approach allows for the creation of detailed microsegments, which significantly improves the effectiveness of communication strategies aimed at guests. Additionally, Maverick incorporates a user-friendly marketing solution that facilitates email and text messaging campaigns, making management tasks more efficient. The Profile Management tool is essential for sorting and merging guest data sourced from various integrated platforms, providing a holistic view of guest behaviors and preferences. Users also benefit from the ability to define standardized fields and criteria for profile matching and merging, which further enhances the software's capability to deepen their understanding of their audience. Consequently, Maverick emerges as an indispensable tool for optimizing guest interaction and elevating satisfaction levels, making it an essential asset for any hotelier seeking to enhance their customer relationship management. Moreover, its versatility ensures that hoteliers can adapt to evolving market demands while maintaining strong connections with their clientele.
What is Quore?
Quore streamlines the administration and supervision of hospitality workflows and sanitation protocols, ensuring your hotel runs efficiently while maintaining brand integrity, quality, and hygiene standards. Whether addressing routine responsibilities or handling unexpected situations, our platform is designed to assist in the maintenance of your hotel, thereby enriching the guest experience and promoting a serene atmosphere for all parties involved. Ownership groups have the capability to effortlessly oversee their entire portfolio through Quore, no matter where their properties are situated. Improved housekeeping methods ensure that rooms are guest-ready in record time. Quore allows for more effective and efficient cleaning while encouraging unobstructed communication among team members across different floors, properties, and shifts—thus eliminating the necessity for noisy radios that may disturb guests. By enhancing visibility across various locations and increasing staff accountability, Quore not only saves precious time but also lowers operational expenses. This all-encompassing strategy ultimately fosters a more streamlined hotel operation that yields benefits for both management and guests alike, creating a harmonious environment within the hospitality industry. Furthermore, the integration of Quore's features empowers hotel staff to focus more on guest satisfaction rather than routine logistical challenges.
Integrations Supported
Amazon Web Services (AWS)
Crave
Whistle Messaging
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SHR, Sceptre Hospitality Resources
Date Founded
1987
Company Location
United States
Company Website
shr.global/maverick-customer-relationship-management/
Company Facts
Organization Name
Quore
Date Founded
2012
Company Location
United States
Company Website
www.quore.com
Categories and Features
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
