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What is SIGNL4?
                SIGNL4 provides essential alerting, incident management, and service dispatching for crucial infrastructure operations. It ensures you receive notifications through various channels such as app push notifications, SMS, voice calls, and email, all while offering features like tracking, escalation processes, on-call duty management, and collaborative tools to enhance response efficiency. This comprehensive approach empowers teams to act swiftly in emergencies, ultimately safeguarding vital services.
            
        
            What is Alert Catcher?
                Optimize Incident Notifications with Alert Catcher, which streamlines the merging and automation of alerts from critical systems such as SIEM and EMS. Users have the ability to customize notifications to fit their preferences, while the escalation process effectively creates tickets within Jira Service Desk. This solution is particularly advantageous for the Information Security Management team, Jira Service Desk platform administrators, and those overseeing applications from outside information systems. Additionally, IT and software development teams benefit from a tailored endpoint for incident creation and updates, incorporating specific restrictions for these processes and allowing for the aggregation of incidents based on predefined criteria to generate problems. With a variety of connection types for third-party systems and the potential for workflow enhancements in Jira, Alert Catcher also enables bi-directional integrations. The system is crafted to seamlessly connect with an extensive range of SIEM and EMS platforms, ensuring that it effectively captures requirements from external sources by introducing a new component referred to as a connection. This comprehensive approach not only boosts operational efficiency but also fosters better collaboration across different departments, ultimately leading to a more cohesive incident management process.
            
        
            Integrations Supported
            
                
    Icinga
            
            
        
        
    
        
        
            
                
    Make
            
            
        
        
    
        
        
            
                
    Netreo
            
            
        
        
    
        
        
            
                
    New Relic
            
            
        
        
    
        
        
            
                
    Pulsetic
            
            
        
        
    
        
        
            
                
    Stackreaction
            
            
        
        
    
        
        
            
                
    Wufoo
            
            
        
        
    
        
        
            
                
    ZigiOps
            
            
        
        
    
        
        
            
                
    n8n
            
            
        
        
    
        
        
            
                
    viaSocket
            
            
        
        
    
                
            Integrations Supported
            
                
    Icinga
            
            
        
        
    
        
        
            
                
    Make
            
            
        
        
    
        
        
            
                
    Netreo
            
            
        
        
    
        
        
            
                
    New Relic
            
            
        
        
    
        
        
            
                
    Pulsetic
            
            
        
        
    
        
        
            
                
    Stackreaction
            
            
        
        
    
        
        
            
                
    Wufoo
            
            
        
        
    
        
        
            
                
    ZigiOps
            
            
        
        
    
        
        
            
                
    n8n
            
            
        
        
    
        
        
            
                
    viaSocket
            
            
        
        
    
                
            API Availability
            
                Has API
            
            
        
        
    
                API Availability
            
                Has API
            
            
        
        
    
                Pricing Information
        $9.00/month/user
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Information
        $10 per user, one-time payment
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Company Facts
Organization Name
Derdack
Date Founded
1999
Company Location
Germany
Company Website
www.signl4.com
Company Facts
Organization Name
Softlist
Date Founded
2004
Company Location
Poland
Company Website
alertcatcher.com
Categories and Features
Field Service Management
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        Contact Database
                                        
                                    
                                    
                                    
                                        Contract Management
                                        
                                    
                                    
                                    
                                        Customer Database
                                        
                                    
                                    
                                    
                                        Dispatch Management
                                        
                                    
                                    
                                    
                                        Electronic Signature
                                        
                                    
                                    
                                    
                                        Inventory Management
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Payment Collection in the Field
                                        
                                    
                                    
                                    
                                        Quotes / Estimates
                                        
                                    
                                    
                                    
                                        Routing
                                        
                                    
                                    
                                    
                                        Scheduling
                                        
                                    
                                    
                                    
                                        Service History Tracking
                                        
                                    
                                    
                                    
                                        Time Clock
                                        
                                    
                                    
                                    
                                        Work Order Management
                                        
                                    
                            
                        Incident Management
                                        Audit Trail
                                        
                                    
                                    
                                    
                                        Corrective Actions (CAPA)
                                        
                                    
                                    
                                    
                                        Disaster Recovery
                                        
                                    
                                    
                                    
                                        IT Incident Management
                                        
                                    
                                    
                                    
                                        Incident Reporting
                                        
                                    
                                    
                                    
                                        OSHA Compliance
                                        
                                    
                                    
                                    
                                        Root-Cause Diagnosis
                                        
                                    
                                    
                                    
                                        Safety Management
                                        
                                    
                                    
                                    
                                        Task Management
                                        
                                    
                                    
                                    
                                        Ticket Management
                                        
                                    
                            
                        IT Alerting
                                        Alert Noise Reduction
                                        
                                    
                                    
                                    
                                        Alert Routing
                                        
                                    
                                    
                                    
                                        Dynamic Notifications
                                        
                                    
                                    
                                    
                                        Enriched Incident Context
                                        
                                    
                                    
                                    
                                        Escalation Policies
                                        
                                    
                                    
                                    
                                        Incident History Audit
                                        
                                    
                                    
                                    
                                        Multi-User Alerting
                                        
                                    
                                    
                                    
                                        Multiple Alert Types
                                        
                                    
                                    
                                    
                                        On-Call Management
                                        
                                    
                                    
                                    
                                        Rich HTML Email Notifications
                                        
                                    
                            
                        Push Notifications
                                        A/B Testing
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Campaign Segmentation
                                        
                                    
                                    
                                    
                                        Contextual Targeting
                                        
                                    
                                    
                                    
                                        Device Targeting
                                        
                                    
                                    
                                    
                                        Expiry Notifications
                                        
                                    
                                    
                                    
                                        Geo Targeting
                                        
                                    
                                    
                                    
                                        Mobile Notifications
                                        
                                    
                                    
                                    
                                        Notification Scheduling
                                        
                                    
                                    
                                    
                                        Visual Notifications
                                        
                                    
                                    
                                    
                                        Web Notifications
                                        
                                    
                            
                        Service Dispatch
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        Call Center Management
                                        
                                    
                                    
                                    
                                        Contract Management
                                        
                                    
                                    
                                    
                                        Customer Database
                                        
                                    
                                    
                                    
                                        Inventory Control
                                        
                                    
                                    
                                    
                                        Job Management
                                        
                                    
                                    
                                    
                                        Job Tracking
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Routing
                                        
                                    
                                    
                                    
                                        Scheduling
                                        
                                    
                                    
                                    
                                        Self Service Portal
                                        
                                    
                                    
                                    
                                        Service History Tracking
                                        
                                    
                                    
                                    
                                        Technician Management
                                        
                                    
                                    
                                    
                                        Work Order Management
                                        
                                    
                            
                        Team Communication
                                        Activity / News Feed
                                        
                                    
                                    
                                    
                                        Audio Calls
                                        
                                    
                                    
                                    
                                        Calendar Management
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Discussion Threads
                                        
                                    
                                    
                                    
                                        File Sharing
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Push Notifications
                                        
                                    
                                    
                                    
                                        Search
                                        
                                    
                                    
                                    
                                        Surveys & Feedback
                                        
                                    
                                    
                                    
                                        Task Management
                                        
                                    
                                    
                                    
                                        Video Conferencing
                                        
                                    
                            
                        Tradesman Job Management
                                        Contract Management
                                        
                                    
                                    
                                    
                                        Customer Database
                                        
                                    
                                    
                                    
                                        Dispatch Management
                                        
                                    
                                    
                                    
                                        For Builders
                                        
                                    
                                    
                                    
                                        For Electricians
                                        
                                    
                                    
                                    
                                        For Field Service Businesses
                                        
                                    
                                    
                                    
                                        For HVAC
                                        
                                    
                                    
                                    
                                        For Plumbers
                                        
                                    
                                    
                                    
                                        For Roofers
                                        
                                    
                                    
                                    
                                        Invoicing
                                        
                                    
                                    
                                    
                                        Job Tracking
                                        
                                    
                                    
                                    
                                        Payments
                                        
                                    
                                    
                                    
                                        Quoting
                                        
                                    
                                    
                                    
                                        Reporting
                                        
                                    
                                    
                                    
                                        Scheduling
                                        
                                    
                                    
                                    
                                        Time Tracking
                                        
                                    
                            
                        Categories and Features
Incident Management
                                        Audit Trail
                                        
                                    
                                    
                                    
                                        Corrective Actions (CAPA)
                                        
                                    
                                    
                                    
                                        Disaster Recovery
                                        
                                    
                                    
                                    
                                        IT Incident Management
                                        
                                    
                                    
                                    
                                        Incident Reporting
                                        
                                    
                                    
                                    
                                        OSHA Compliance
                                        
                                    
                                    
                                    
                                        Root-Cause Diagnosis
                                        
                                    
                                    
                                    
                                        Safety Management
                                        
                                    
                                    
                                    
                                        Task Management
                                        
                                    
                                    
                                    
                                        Ticket Management
                                        
                                    
                            
                        IT Alerting
                                        Alert Noise Reduction
                                        
                                    
                                    
                                    
                                        Alert Routing
                                        
                                    
                                    
                                    
                                        Dynamic Notifications
                                        
                                    
                                    
                                    
                                        Enriched Incident Context
                                        
                                    
                                    
                                    
                                        Escalation Policies
                                        
                                    
                                    
                                    
                                        Incident History Audit
                                        
                                    
                                    
                                    
                                        Multi-User Alerting
                                        
                                    
                                    
                                    
                                        Multiple Alert Types
                                        
                                    
                                    
                                    
                                        On-Call Management
                                        
                                    
                                    
                                    
                                        Rich HTML Email Notifications
                                        
                                    
                            
                         
         
         
         
        