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What is SMG?

Customer preferences change quickly, and businesses are continuously pushing for innovation. If you fail to remain in tune with your customers and adjust based on their feedback, maintaining your relevance can prove increasingly difficult. As a leading experience management (XM) firm, SMG enables you to enhance your insights regarding both customers and employees, driving changes that foster loyalty and improve business results. We utilize cutting-edge technology and expert services to collect, analyze, and share feedback and behavioral data, making it easier for you to implement customer intelligence across your organization. Our dedication to remaining at the cutting edge of industry trends motivates us to create effective, adaptable, and user-friendly solutions that cater to your dynamic market needs. Understanding that business insights require a personal touch, our highly skilled and passionate team at SMG is committed to providing that personalized experience. We strongly believe that employee engagement starts from within, and we value the contributions of our own staff to refine the support they offer you in reaching your objectives. By choosing SMG, you not only gain access to our services; you also engage with a team that is truly committed to your success and growth in a competitive landscape. Ultimately, our partnership goes beyond mere transactions, as we aspire to build lasting relationships that contribute to mutual success.

What is Hive?

Our user-friendly, cloud-based platform boasts four key features: Hive Surveying, which offers customizable question sets; Hive Open Door, designed for continuous feedback; Hive Messenger, facilitating interactive dialogues; and Hive Fives, aimed at fostering peer recognition, along with Hive Actions that transform employee insights into meaningful change by prioritizing critical initiatives. Moreover, to truly effect change, we combine innovative technology with human expertise, as our People Scientists are dedicated to assisting HR departments and managers in utilizing employee feedback to reveal the underlying narrative behind the data, ensuring that every voice is heard and valued.

Media

Media

Integrations Supported

Olo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

We partner with organisations of all sectors and sizes that use Hive in many different ways—our employee voice platform and People Science partnership are tailored to your organisation's unique needs.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Service Management Group

Date Founded

1991

Company Location

United States

Company Website

www.smg.com/why-smg

Company Facts

Organization Name

Hive HR

Date Founded

2015

Company Location

United Kingdom

Company Website

www.hive.hr/

Categories and Features

Customer Experience

Not specified

Employee Engagement

Not specified

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Question Library

Company Culture

Not specified

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Employee Experience

Not specified

Employee Feedback

Not specified

Employee Survey

Not specified

Human Resources

Onboarding

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