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What is SMG?

Customer preferences change quickly, and businesses are continuously pushing for innovation. If you fail to remain in tune with your customers and adjust based on their feedback, maintaining your relevance can prove increasingly difficult. As a leading experience management (XM) firm, SMG enables you to enhance your insights regarding both customers and employees, driving changes that foster loyalty and improve business results. We utilize cutting-edge technology and expert services to collect, analyze, and share feedback and behavioral data, making it easier for you to implement customer intelligence across your organization. Our dedication to remaining at the cutting edge of industry trends motivates us to create effective, adaptable, and user-friendly solutions that cater to your dynamic market needs. Understanding that business insights require a personal touch, our highly skilled and passionate team at SMG is committed to providing that personalized experience. We strongly believe that employee engagement starts from within, and we value the contributions of our own staff to refine the support they offer you in reaching your objectives. By choosing SMG, you not only gain access to our services; you also engage with a team that is truly committed to your success and growth in a competitive landscape. Ultimately, our partnership goes beyond mere transactions, as we aspire to build lasting relationships that contribute to mutual success.

What is Jobini?

Jobini serves as a human resources engagement platform designed to streamline employee communication and foster valuable feedback. Cultivating a robust feedback culture is essential; it should be regarded as a strategic investment that enhances your organization’s profitability. Our tool is geared towards facilitating the collection of insightful feedback and delivering actionable metrics (such as eNPS, ESAT, ESI, and EEI) to effectively minimize employee turnover and boost overall engagement. You can begin with our complimentary plan and opt to pay for additional features only when you feel prepared, ensuring a pressure-free experience. This approach empowers you to gradually enhance your engagement strategy while maintaining flexibility and control over your budget.

Media

Media

Integrations Supported

Olo

Integrations Supported

Slack

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$99/month
Professional Tier starts at $159/month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Service Management Group

Date Founded

1991

Company Location

United States

Company Website

www.smg.com/why-smg

Company Facts

Organization Name

Jobini

Date Founded

2022

Company Location

Canada

Company Website

jobini.app

Categories and Features

Customer Experience

Not specified

Employee Engagement

Not specified

Categories and Features

Employee Engagement

Benchmarking
Cultural Alignment
Feedback Management
Pulse Surveys

Employee Experience

Not specified

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