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What is SMailOS?

SMailOS is an innovative web-based solution that brings together customer interactions and daily operational tasks into a single, cohesive workspace. Teams can effectively oversee emails and messages from multiple social media platforms through a shared inbox, where they can delegate conversations and review customer histories with the help of integrated contact records, deal management tools, and notes. The platform also includes functionalities for creating quotes, managing tasks on project boards, and scheduling social media content, which all contribute to improved team collaboration. Moreover, its AI-driven features assist in drafting replies and suggesting follow-up actions, enabling users to assess these drafts before sending them out. SMailOS smoothly connects business emails and social media accounts like WhatsApp Business, Facebook, Instagram, YouTube, and TikTok, with the level of functionality available for each channel depending on the permissions and features of those platforms. Targeted at small businesses and teams handling customer communications across various channels, SMailOS significantly boosts productivity by simplifying numerous elements of customer engagement. This holistic approach empowers teams to concentrate on cultivating deeper connections with their clients, ultimately leading to enhanced business relationships.

What is Chatwik?

Chatwik is an all-encompassing platform designed for managing customer communication and support, integrating various interactions into one unified workspace. This tool empowers teams to manage live chat, WhatsApp, Facebook Messenger, Instagram, Email, Telegram, LINE, and SMS all from a shared inbox. It boasts features such as assigning conversations, adding internal notes, utilizing pre-saved responses, maintaining detailed customer profiles, and includes CRM functionalities, browser session monitoring, AI-based response suggestions, conversation summaries, translation options, and message enhancements. Furthermore, Chatwik provides a Help Center for self-service support, automation rules, analytics, insights, customer satisfaction tracking, response time monitoring, and customizable chat widgets for websites. By promoting collaboration between support, sales, and marketing teams, it allows for faster responses while ensuring a thorough understanding of customer interactions across various channels. Consequently, this platform plays a crucial role in significantly improving the overall customer experience for businesses. With its diverse range of tools and capabilities, Chatwik stands out as an essential asset for any organization looking to optimize customer engagement.

Media

No images available

Media

No images available

Integrations Supported

Facebook Messenger
Instagram
Microsoft 365
TikTok
WhatsApp
YouTube

Integrations Supported

API Availability

API Availability

Pricing Information

€29/month
Plans start at €29/month, or €290/year with annual billing. Higher listed plans are €69, €129, and €199/month. A 7-day free trial is offered. Plan limits and included features vary.
Free Trial Offered?

Pricing Information

$9.99
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IRSE, računalniška infrastruktura in obdelava podatkov, Rajmond Hočevar

Date Founded

2026

Company Location

Slovenia

Company Website

smailos.com

Company Facts

Organization Name

Chatwik

Date Founded

2026

Company Location

United States

Company Website

www.chatwik.com

Categories and Features

Categories and Features

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IRSE, računalniška infrastruktura in obdelava podatkov, Rajmond Hočevar