Lime Connect Reviews & Ratings

Lime Connect

4.7 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 94 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is SMailOS?

SMailOS is an innovative web-based solution that brings together customer interactions and daily operational tasks into a single, cohesive workspace. Teams can effectively oversee emails and messages from multiple social media platforms through a shared inbox, where they can delegate conversations and review customer histories with the help of integrated contact records, deal management tools, and notes. The platform also includes functionalities for creating quotes, managing tasks on project boards, and scheduling social media content, which all contribute to improved team collaboration. Moreover, its AI-driven features assist in drafting replies and suggesting follow-up actions, enabling users to assess these drafts before sending them out. SMailOS smoothly connects business emails and social media accounts like WhatsApp Business, Facebook, Instagram, YouTube, and TikTok, with the level of functionality available for each channel depending on the permissions and features of those platforms. Targeted at small businesses and teams handling customer communications across various channels, SMailOS significantly boosts productivity by simplifying numerous elements of customer engagement. This holistic approach empowers teams to concentrate on cultivating deeper connections with their clients, ultimately leading to enhanced business relationships.

What is Lime Connect?

Lime Connect stands as the premier software for automating customer messaging and support in Germany. Central to this platform is the Message Center, which serves as a unified inbox for various messaging channels, including website chat, WhatsApp, and Facebook Messenger. Within this hub, users can efficiently manage messages utilizing advanced features like message templates, real-time translations, and the ability to share files. Additionally, Lime Connect offers a robust website messenger that seamlessly integrates with company websites. This live chat functionality allows customers the flexibility to engage in conversations immediately or pick up where they left off later, mimicking the experience of popular messaging applications. For more intricate questions or product demonstrations, Lime Connect enables agents to effortlessly transition from a chat to a video call through a single click, facilitating screen sharing and enhancing the interaction. This capability allows businesses to personally assist website visitors throughout their purchasing journey, thereby reinforcing customer loyalty. Furthermore, Lime Connect's AI Automation Hub allows for the integration of self-learning chatbots powered by GTP-4, along with intelligent FAQ pages and dynamic contact forms, streamlining customer support processes. With its development and hosting based in Germany, Lime Connect ensures that all customer communications adhere to GDPR regulations, providing a trustworthy solution for businesses seeking compliance. This commitment to privacy and security further solidifies Lime Connect's reputation as a leader in customer communication technology.

Media

No images available

Media

Integrations Supported

Facebook Messenger
Instagram
WhatsApp
TikTok
YouTube

Integrations Supported

Facebook Messenger
Instagram
WhatsApp
BigCommerce
Borlabs Cookie
Box
Capsule
Cloudflare
Help Scout
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Qualimero
Salesforce
Threema Work
Trello
WordPress
Zendesk Sell

API Availability

API Availability

Has API

Pricing Information

€29/month
Plans start at €29/month, or €290/year with annual billing. Higher listed plans are €69, €129, and €199/month. A 7-day free trial is offered. Plan limits and included features vary.
Free Trial Offered?

Pricing Information

$87.00 per month
Pro: $87.00 per month
Flex: on request
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IRSE, računalniška infrastruktura in obdelava podatkov, Rajmond Hočevar

Date Founded

2026

Company Location

Slovenia

Company Website

smailos.com

Company Facts

Organization Name

Lime Connect (formerly Userlike)

Date Founded

2011

Company Location

Germany

Company Website

connect.lime-technologies.com/en/

Categories and Features

Categories and Features

Chatbot

Context and Coherence
Human Takeover
Machine Learning
Ready-made Templates
Reporting / Analytics

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Communications Management

Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization
Template Management
Video Content

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

Customer Service

Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant

Help Desk

Alerts / Escalation
Automated Routing
Email Integration
Knowledge Base
Live Chat
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Lead Capture

Lead Nurturing

Lead Generation

Lead Capture
Lead Database Integration
Lead Nurturing

Lead Nurturing

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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