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What is SOFTSWISS Casino Platform?

SOFTSWISS Casino Platform SOFTSWISS Casino Platform is a full-stack iGaming management platform designed to help online casino operators launch, manage, and scale their businesses across regulated markets. Trusted by 300+ operator brands, the platform brings core casino operations together within a single integrated infrastructure. Built for complex and high-volume iGaming operations, the Casino Platform provides operators with tools for player account management, payments, CRM, bonus management, fraud detection, compliance, and day-to-day casino administration. The platform is built on ISO 27001-certified infrastructure and has maintained 99.99% uptime across 14 years in production, providing the reliability required by established operators and growing casino brands. Player engagement capabilities are integrated directly into the platform and connected to live player data from launch. This enables operators to manage bonuses, communications, retention activities, and player journeys using real-time information without relying on disconnected systems. The Casino Platform can be used as the operational foundation of an online casino while integrating with other products, services, and third-party solutions required by the operator. Its scalable architecture is designed to support business growth, increasing player volumes, and expansion into regulated markets. Key Features Player account management Payment management CRM and player management Bonus engine Fraud detection and risk management Compliance tools Player engagement and retention tools Live player data Casino back-office management Third-party integrations Scalable infrastructure Support for regulated-market operations ISO 27001-certified infrastructure 99.99% uptime

What is Aqbay CRM?

A customized CRM solution designed specifically for casino and sportsbook operators is centered around enhancing player interaction, streamlining lifecycle management, and promoting retention through the effective use of real-time data. Aqbay CRM integrates player data, gaming metrics, financial activities, and communication channels into a unified system. It offers advanced segmentation driven by artificial intelligence, automated marketing campaigns and loyalty programs, multi-channel messaging, churn detection, VIP management, compliance checks, and support for AML/KYC regulations, all complemented by immediate analytical feedback. This cutting-edge platform not only aims to increase player loyalty and engagement but also seeks to improve operational efficiency in regulated gaming environments, ultimately leading to a more rewarding gaming experience. By leveraging such advanced features, operators can better understand their players and tailor their offerings accordingly.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$3999/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SOFTSWISS

Date Founded

2009

Company Location

Malta

Company Website

www.softswiss.com/casino-platform/

Company Facts

Organization Name

Aqbay

Date Founded

2025

Company Website

aqbay.com/igaming-crm

Categories and Features

Categories and Features

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