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Ratings and Reviews 0 Ratings
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SuperOpsMost MSPs and internal IT teams are stitching together four to six separate tools just to keep operations running - a PSA here, an RMM there, plus separate helpdesk, MDM, asset tracking, network monitoring, and documentation tools. SuperOps takes a different approach: everything lives on one platform, built on a single shared data layer from the ground up. That shared architecture isn't just a convenience - it's what makes SuperOps' AI actually useful. Monica AI wasn't bolted on afterward; it was built alongside the platform, which means it has full context across tickets, assets, and workflows. In practice, that looks like automatic ticket triage, proactive patch and CVE risk alerts, auto-generated worklogs, smart KB article suggestions, and a growing set of workflows that run autonomously without a technician touching them. On the compatibility side, SuperOps covers the full device landscape — Windows, macOS, Linux, iOS, iPadOS, and Android — and plugs into the tools IT teams already run, including Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, and SentinelOne. Remote access is included out of the box too, with both Splashtop and ISL Online bundled at no extra cost. Add in transparent, predictable pricing, quick time-to-deploy, and a product team that's still founder-led and shipping fast - and it's a platform built for teams that want to stop managing tools and start managing outcomes.
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What is SOP Builder Pro?
SOP Mojo empowers small businesses to distill their knowledge into standardized operating procedures that teams can easily adopt. Utilizing an AI-driven SOP Writer, it creates a draft from a brief job description, which includes vital components such as purpose, ownership, triggers, required tools, key performance indicators, detailed steps, exceptions, and a checklist. Builder Pro then organizes these drafts into a well-structured SOP library, which provides clarity in ownership, maintains version control, and offers training materials, making them readily accessible. Furthermore, Flowchart Studio transforms these procedures into visual process maps to improve comprehension. In addition to these features, SOP Mojo offers extensive SOP projects, a unique Billing & Intake SOP Pack specifically designed for small pediatric therapy practices, and a free kit to aid in the 2027 SLP CPT code transition for therapy front desks. With an impressive background of 18 years in military operations, founder Ryan Pease underscores the critical need for reliable handoffs that ensure workflow continuity amid staff transitions. This methodology not only simplifies processes but also cultivates a culture of efficiency and accountability throughout organizations, driving them toward sustained success. By implementing these strategies, businesses can better navigate challenges and enhance operational effectiveness.
What is Mojo Helpdesk?
Transform the support experience for both clients and team members using a help desk software that can be implemented in just minutes and at a much lower cost. Are you still depending on outdated methods like spreadsheets and emails to handle requests? Mojo Helpdesk brings everything together into a user-friendly platform. Decrease the number of incoming inquiries by taking advantage of the built-in knowledge base. With Mojo, organization is key; tickets can be effortlessly assigned and tagged for better tracking. Thanks to the platform's automation capabilities, many tasks can be managed without the need for manual effort. Crafted as an accessible cloud ticket tracking solution, Mojo Helpdesk allows organizations to provide outstanding service to employees and customers alike while keeping costs manageable. More than ten years ago, Metadot, the creator of Mojo, identified a gap for a help desk solution that could deliver personalized, engaging, and natural user interactions. When we couldn't find a product that matched our vision, we decided to develop our own. Today, we proudly extend this solution to various organizations, with thousands of businesses, ranging from small groups to large corporations, trusting Mojo Helpdesk to effectively support their customers and staff on a daily basis. With its powerful features, Mojo becomes an indispensable asset for any organization aiming to improve their support capabilities while also enhancing overall efficiency. By committing to continuous improvement and adaptation, Mojo Helpdesk ensures that your organization stays at the forefront of customer service excellence.
Integrations Supported
APIANT
ActiveCampaign
AdRem NetCrunch
AuditShipment
Bedrock Analytics
Campaign Monitor
Constant Contact
Cyfe
Formstack
HelpOnClick Live Chat
API Availability
API Availability
Pricing Information
$39/month
Free Version
Pricing Information
$29 per user per month
Free Version
Free Trial Offered?
Supported Platforms
Not specified
Supported Platforms
SaaS
Customer Service / Support
Not specified
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
SOP Mojo
Company Location
United States
Company Website
www.sopmojo.com
Company Facts
Organization Name
Metadot
Date Founded
2006
Company Location
United States
Company Website
www.mojohelpdesk.com
Categories and Features
Standard Operating Procedure (SOP)
Not specified
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management