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What is SP IT Helpdesk?
The SP IT Helpdesk is a multifunctional application tailored for Microsoft Teams and SharePoint, seamlessly combining helpdesk operations, change management, IT asset tracking, a calendar, discussions, and document management within one platform. In contrast to traditional standalone help desk solutions, SP IT Helpdesk offers a unique blend of business process automation and collaborative functionality for teams. Users can take advantage of a self-service MyIT portal that is easily accessible through MS Teams or SharePoint, making ticket submission straightforward while providing access to a rich knowledge base, crucial documents, and training resources. Furthermore, IT staff can access a secure Staff Portal within Microsoft Teams or SharePoint, which acts as a centralized location for managing IT tasks, communications, and documentation efficiently. The platform also includes an integrated Power BI Dashboard that significantly improves visibility and reporting for management, allowing for better-informed decisions and more streamlined operations. This innovative framework not only enhances the efficiency of IT support but also promotes a more interconnected environment for team collaboration and problem-solving. Ultimately, SP IT Helpdesk represents a significant advancement in the way IT services are delivered and managed.
What is BPACRM365?
Small and medium enterprises frequently struggle to allocate funds for sophisticated and expensive CRM software solutions. BPACRM365 fills this niche by providing a modern application for managing customer relationships and project oversight, designed to function flawlessly within the robust and secure Office 365 cloud ecosystem. This application leverages cutting-edge technologies for instant communication and video conferencing via Teams, promotes collaboration through SharePoint, facilitates process automation, and delivers insightful reporting, among other features. Users benefit from the flexibility of accessing their CRM application on any device—whether it's a mobile phone, tablet, or computer—without the need for any third-party system integration, while also utilizing their preferred tools like Teams and SharePoint. By opting for BPACRM365, companies can enhance the performance of their sales and service teams, paving the way for significant accomplishments as they explore new technological advancements. What distinguishes BPACRM365 from other external CRM solutions is its integration with familiar Microsoft tools that sales teams are already accustomed to, significantly boosting overall user satisfaction. Furthermore, by operating the application within Microsoft Teams, teams not only improve their productivity but also make faster decisions through real-time discussions, easily accessing CRM data during conversations, which fosters a more collaborative environment. This unique blend of features positions BPACRM365 as a compelling choice for businesses eager to streamline their operations and improve customer engagement.
Integrations Supported
Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams
Integrations Supported
Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams
API Availability
Has API
API Availability
Has API
Pricing Information
$15 per user per year
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SP Marketplace
Date Founded
2012
Company Location
United States
Company Website
www.spmarketplace.com/sharepoint-helpdesk.html
Company Facts
Organization Name
BPA Solutions
Company Website
www.bpa-solutions.net/software/office365-crm-app/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management