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Ratings and Reviews 4 Ratings
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What is SP IT Helpdesk?
The SP IT Helpdesk is a multifunctional application tailored for Microsoft Teams and SharePoint, seamlessly combining helpdesk operations, change management, IT asset tracking, a calendar, discussions, and document management within one platform. In contrast to traditional standalone help desk solutions, SP IT Helpdesk offers a unique blend of business process automation and collaborative functionality for teams. Users can take advantage of a self-service MyIT portal that is easily accessible through MS Teams or SharePoint, making ticket submission straightforward while providing access to a rich knowledge base, crucial documents, and training resources. Furthermore, IT staff can access a secure Staff Portal within Microsoft Teams or SharePoint, which acts as a centralized location for managing IT tasks, communications, and documentation efficiently. The platform also includes an integrated Power BI Dashboard that significantly improves visibility and reporting for management, allowing for better-informed decisions and more streamlined operations. This innovative framework not only enhances the efficiency of IT support but also promotes a more interconnected environment for team collaboration and problem-solving. Ultimately, SP IT Helpdesk represents a significant advancement in the way IT services are delivered and managed.
What is DocRead for SharePoint?
DocRead for SharePoint enhances compliance by enabling you to easily request employees to review and confirm their understanding of policies and procedures through a fully trackable system. If you find yourself frequently reminding employees to engage with company documents, DocRead takes this weight off your shoulders by simplifying the process of requesting reviews and setting completion deadlines at your discretion. Many organizations often face the challenge of having numerous documents that require simultaneous attention, which can make notifying everyone seem like a monumental and time-consuming task. Our Web Part effectively consolidates all reading assignments into one accessible location for added convenience. Instead of the tedious process of assigning documents to individual staff members, DocRead allows you to send requests to entire SharePoint or Active Directory groups, thereby saving you precious time. It is crucial to have a reliable way to track who has read each document to ensure adherence to compliance standards. Furthermore, DocRead Receipts are kept indefinitely for every acknowledgment, providing you with a dependable record of compliance. With DocRead, managing document reviews has never been easier or more effective, allowing you to focus on other important aspects of your organization. Ultimately, this tool not only streamlines the review process but also enhances overall workplace efficiency.
Integrations Supported
Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams
VUE Labor Management
Integrations Supported
Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams
VUE Labor Management
API Availability
Has API
API Availability
Has API
Pricing Information
$15 per user per year
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SP Marketplace
Date Founded
2012
Company Location
United States
Company Website
www.spmarketplace.com/sharepoint-helpdesk.html
Company Facts
Organization Name
Collaboris
Date Founded
2007
Company Location
United Kingdom
Company Website
www.collaboris.com/products/docread/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Categories and Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Policy Management
Approval Process Control
Attestation
Audit Trails
Policy Creation
Policy Library
Policy Metadata Management
Policy Training
Reporting / Analytics
Version Control
Workflow Management